Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked]
Date: Tue, 7 Jul 2020 13:44:18 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Alaa,

Good day.

Please accept our sincere apologies for the inconvenience caused by the subject incident.

Our destination team confirmed that, this shipment was delivered to an incorrect address. Unfortunately, retrieval was not successful

Please confirm on whether you would like to initiate a claim request or send a replacement as ( Free Of Cost ), to the consignee.

Once again. We sincerely apologize for the inconvenience caused by this incident.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >> >> Sent: 07/06/2020 02:27 >> >>
Hi Alaa,
 
Good day.

I shall check & confirm with our concerned team on this. Please hold for an update on 07/07/2020 at 14:00.
 
Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >> >> Sent: Thu, 02 Jul 2020 17:47:53 UTC+04:00 >> >>
Dear team, >>Yes, the customer claims it wasn't delivered to her, could you please check to which address was this  delivered  >>Regards, Alaa >> >>
On Thu, 2 Jul 2020 at 15:30, <[email-masked]> wrote: >>Hi Alaa,
 >>
Good day.
 >>
We received a confirmation from our destination team, that this shipment was already delivered.
 >>
Is the consignee still claiming not received ?
 >>
Should you require any further assistance, please contact me directly.  >>Best Regards, >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
  >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >> >> Sent: 07/01/2020 01:58 >> >>
Hi Alaa,
  >>
Good day.
  >>
Since the delivery was completed almost 30 days ago, investigation might not be possible.
  >>
I will check & confirm with our concerned team, regarding this incident. Please hold for the next update on 02/07/2020.
  >>
Should you require any further assistance, please contact me directly. Best Regards, >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
 >>
  >>
 >> >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: 4821448310 || 200263887 || POD >> Sent: Mon, 29 Jun 2020 17:22:02 UTC+04:00 >> >>
Dear team, >> >>Please confirm whether this is delivered, customer claims this was delivered to the wrong address.  >>Regards, Alaa >>
  >>
 >>
  >>