Subject: Re: Gift Registry Issue - 600768775// Baby Registry - JZJQKRGEREOP
From: Michaela Manibo <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Tue, 7 Jul 2020 15:17:59 +0400
List-Id: <ccteam.mumzworld.com>

Team,

@Returns.fc <[email-masked]>

Please update us on the CRA for the remaining item.  Cu is following up on
the refund.

600768775_1
SV-7394322271440
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884> Sleepyhead
- Sleepyhead Deluxe+ Pod - Catalina

Thanks

On Thu, Jun 25, 2020 at 12:12 PM <[email-masked]> wrote:

> Hi @Returns.fc <[email-masked]>,
>
> Please process this and create the CRA for Sleepyhead - Sleepyhead Deluxe+
> Pod - Catalina As the customer keeps calling for the refund.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Anas nazzal <[email-masked]>
> *Sent:* Saturday, June 20, 2020 4:00 PM
> *To:* Denmark A <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Alina D'Souza <[email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> lastmile <[email-masked]>; Mostafa saad <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Returns.fc <[email-masked]>;
> Amir Julkarnain <[email-masked]>; customer care <
> [email-masked]>; Amr Abed <[email-masked]>; Sara Ahmed <
> [email-masked]>
> *Subject:* Re: Gift Registry Issue - 600768775// Baby Registry -
> JZJQKRGEREOP
>
>
>
> Dear Team,
>
>
>
> Kindly assist in creating   CRA for Sleepyhead - Sleepyhead Deluxe+ Pod -
> Catalina only as the customer keeps calling to follow up.
>
>
>
> CRAMUMZ_DXB12456 status is refunded but for the 4 remaining Items.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> On Wed, Jun 17, 2020 at 6:29 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Naib,
>
>
>
> Please cancel the collection. As per Alina, the items have already been
> returned.
>
>
>
> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]>  - CRA is already refunded, however, the item
> below was not included. This is a technical issue regarding the baby
> registry. The customer who bought this item does not know the person who
> received it as explained previously on the first part of this email. The
> person who received it (Maryam Almheiri) returned the other 4 items except
> the one below, insisted she bought it and refused to pay for it as it's not
> her fault.
>
>
>
> SV-7394322271440
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884>
>
> Sleepyhead - Sleepyhead Deluxe+ Pod - Catalina
>
>
>
> The item value is 1,150 AED.
>
>
>
> Now,  the real customer (Nskhoory) is asking for a refund for all.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 13, 2020 at 2:49 PM Naib Khan <[email-masked]> wrote:
>
> Hi Hyacinth,
>
>
>
> Collection arranged.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Sat, 13 Jun 2020 at 13:46, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi team,
>
>
>
> The customer called again to follow up and is upset for the delay. She
> advised that she no longer needs the items.
>
>
>
> Please arrange a collection ASAP.
>
>
>
> @Returns.fc <[email-masked]> Once collected kindly update CRA
> to proceed with the refund.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 7 Jun 2020 at 13:53, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please arrange the collection of the following items from the address
> given below:
>
>
>
>
> 600768775_1
>
> PS-BMA047011UK
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301>
>
> babymoov - Baby Humidifier Hygro +
>
> 600768775_1
>
> PA206 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190>
>
> Philips Avent 4-in-1 Combined Steamer & Blender
>
>
>
>
> 600768775_2
>
> MD-303325
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472>
>
> SkipHop Explore & More 3-Stage Activity Center
>
> 600768775_1
>
> MCH-BBDB-W
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582>
>
> Bumble & Bird - Odourless Diaper Pail - White
>
>
>
>
>
> *Shipping Address*
>
> SHIP TOmaryam almheiri
> khawaneej 2. Villa number 6 (call for directions)
> Dubai dubai 111133
> United Arab Emirates Map
>
> SHIP AREAAl Khawaneej 2
>
> SHIP PHONE971506888908
>
>
>
> Once collected, please deliver immediately to:
>
>
>
> ADDRESSnskhoory nskhoory
> jumeirah living trade centre
> apartment 1513
> Dubai dubai 111133
>
>
>
> +971508411411
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jun 7, 2020 at 12:45 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Amr,
>
>
>
> 1- It's not possible to have a mixup between 2 unrelated customers for a
> baby registry order, so unless the customer "[email-masked]" added
> these items from "[email-masked]" Registry or after clicking on the
> products in her registry  - I did inform the customer that it would be
> impossible but she insisted she doesn't know Maryam Almheiri.
>
>
>
> 2- You mentioned that you checked the customer's history "
> [email-masked]" for the Sleepyhead item, however, I'm not able to
> see it in any of her orders.. did you confirm that she purchased it at any
> point in time - I have checked it's part of her request but yes, am not
> able to see that she purchased it. I have already told the customer
> about it but she insisted. She saw it was purchased, hence she used it.
>
>
>
> The 4 other items can be collected and the rightful owner is still willing
> to accept it. However, for the sleepyhead, she wants a refund. The person
> who received it by mistake (Maryam) insisted it's not her fault she has it
> and refused to pay for it.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 2, 2020 at 4:23 PM Amr Abed <[email-masked]> wrote:
>
> Hi Mary,
>
>
>
> a couple of things here...
>
>
>
> 1- It's not possible to have a mixup between 2 unrelated customers for a
> baby registry order, so unless the customer "[email-masked]" added
> these items from "[email-masked]" Registry or after clicking on the
> products in her registry
>
>
>
> 2- You mentioned that you checked the customer's history "
> [email-masked]" for the Sleepyhead item, however i'm not able to
> see it in any of her orders.. did you confirm that she purchased it at any
> point in time
>
>
>
> Considering that the customer who received the products, never purchased
> the Sleepyhead item, am not clear on why is she requesting to keep it?
>
>
>
> Amr
>
>
>
>
>
>
>
> On Tue, 2 Jun 2020 at 15:50, Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly assist with the customer as she called again to follow up.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> On Fri, May 29, 2020 at 3:17 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Sara and Amr,
>
>
>
> Need your help in this case. For whatever unknown reason, the customer's
> order got linked to the baby registry of another person whom she doesn't
> know.
>
>
>
>
>
>
>
>   The order was delivered on 05 April to the wrong person whose details
> are shown below:
>
>
>
>
>
> I spoke with Maryam Almheir yesterday and she confirmed the items are
> still with her unused, and can be collected anytime. However, there is one
> item that she insisted she ordered and paid for. This is the Sleepyhead -
> Sleepyhead Deluxe+ Pod - Catalina
>
>
>
> According to the customer, due to the pandemic, she cancelled her gift
> registry and bought those items instead including the Sleepyhead. I have
> checked her account
>
>
>
> We would be able to arrange the collection on the other 4 items but what
> about the sleepyhead which is the most expensive item on this order? Can we
> process a replacement?
>
>
>
> Below are the items for reference:
>
>
>
>
> 600768775_1
>
> PS-BMA047011UK
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301>
>
> babymoov - Baby Humidifier Hygro +
>
> 600768775_1
>
> PA206 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190>
>
> Philips Avent 4-in-1 Combined Steamer & Blender
>
>
>
>
> 600768775_2
>
> MD-303325
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472>
>
> SkipHop Explore & More 3-Stage Activity Center
>
>
>
>
> 600768775_1
>
> SV-7394322271440
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884>
>
> Sleepyhead - Sleepyhead Deluxe+ Pod - Catalina
>
>
> 600768775_1
>
> MCH-BBDB-W
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582>
>
> Bumble & Bird - Odourless Diaper Pail - White
>
>
>
> Please assist. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
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