Subject: Re: Order #600903807 HOT / LEAKING
From: Mohit Caleb <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Tue, 7 Jul 2020 13:24:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

I have investigated on this case & found the order was packed properly.
The packer sealed all the necks of the liquids with Tape & packed all the
liquids in a pouch & pasted Fragile label on Top of the package.(Attaching
CCTV footage of Packing for Reference)

I am closely following with my team to have these complaints reduced to
minimal & if they are being given warning & deductions if not following
S.O.P's.
We need to work closely 3PL Partners on handling all Fragile Shipments with
more care, as even if the order is packed correctly with enough packaging
still it gets damaged.
The Courier/Driver should be charged If any shipment is marked Fragile,
packed correctly with enough packaging & the customer received it in
damaged condition.

@Eugene Mugisa <[email-masked]> - For the complaints of Hot items
being received, can't we use the Ice Boxes we used last time?
Also if those are not available please communicate with the drivers to keep
all Fragile marked shipments in front Cabin.

Thanks & Regards,

ᐧ

On Tue, Jul 7, 2020 at 11:17 AM Asad . <[email-masked]> wrote:

> Adding Shady,
>
>
>
> Mohit please investigate how it got damaged, most probably during the
> transit but if there was enough packing material inside this could have
> been avoided.
>
>
>
> Alina, please follow the existing processes defined already and agreed
> with Finance. Please explain what is the issue with items being hot?
> Customers want a replacement?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Alina D'Souza <[email-masked]>
> *Date: *Tuesday, 7 July 2020 at 10:53 AM
> *To: *Mohit Caleb <[email-masked]>, Eugene Mugisa <
> [email-masked]>, Asad <[email-masked]>
> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
> [email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb
> Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
> *Subject: *Order #600903807 HOT / LEAKING
>
>
>
> Hi Team,
>
>
>
> We receive many complaints about the Item Food/shampoo being hot and
> damaged.
>
>
>
> This leads to providing a replacement or GC. Customers end up having item
> sent twice.
>
>
>
> Please advise if we can arrange a proper packaging of such items
>
>
>
> @Asad <[email-masked]> Please advise on such cases where the Shampoo
> bottles./ Conditioners are leaking or HOT should we arrange collection Or
> can we refund the customer?
>
>
>
> Below customer has ordered Shampoo and conditioner worth 450 AED
>
>
>
> Wants a refund please check the picture of the condition of the item. One
> item received very HOT and other leaking
>
>
>
> Sku :ST-OS10010
> Name :Original Sprout Classic Shampoo 12oz
> Sku :ST-OS10013
> Name :Original Sprout - Deep Conditioner - 12oz
>
>
>
>
>
> Regards,
>
> Alina
>
ᐧ

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