Subject: Re: KSA WAREHOUSE - MCI CASES - URGENT
From: "Asad ." <[email-masked]>
To: Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Alaa Musa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 7 Jul 2020 09:21:13 +0000
List-Id: <ccteam.mumzworld.com>

Tamer Team, Can you please have people working on the tickets and prioritise the MCI cases? Why there the CS team is facing delays.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Malak Nobeh <[email-masked]>
Date: Tuesday, 7 July 2020 at 12:54 PM
To: Asad <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Alaa Musa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>
Subject: KSA WAREHOUSE - MCI CASES - URGENT

Dear Asad,

Please note we have a lot of MCI cases pending for Zubair/Ahmad Action, the request's to handover/followup the shipment with the couriers. Zendesk ticket is open with no answer for a long time and for the last two days no one responding to our emails.

Example:
SO #100145750
AWB# 4166647217
Shipment information received since 14th of May with no action from our side or respond to zendesk # 1153311 since 27th of July.

https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=4166647217

Kindly advice if we can issue a refund or place a new order for MCI cases for the orders which are pending for a long time.

Thanks.

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