Subject: Re: Order #600903807 HOT / LEAKING
From: Shajeeb C <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 7 Jul 2020 11:36:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

We have seen some cases in customer returns where items were hot and
leaking and customer asking for the refunds not even asking for the
replacement saying that the product was not delivered in good condition.
We need to maintain the delivery orders in good condition in this summer
season, i think there is no use of collecting the items back in this ticket
as the shampoo leaked almost as per the picture received, we are
losing money.

Our fulfilment and despatching team need to add more care to avoid such
cases.

Regards,
Shajeeb

On Tue, Jul 7, 2020 at 11:25 AM Alina D'Souza <[email-masked]> wrote:

> Hi Asad,
>
> We have many complaints and agreed with Finance that we will create a
> virtual CRA and not collect food and damaged leaking products.
>
> However, we end up with many GCs / replacement to the customer
>
> This customer wants a refund. She received HOT Conditioner and Leaking
> Shampoo. I will arrange collection for conditioner can i give her a refund
> for SHAMPOO or should we collect it as well? value is 450 for both
>
> @Sagar Khawani <[email-masked]> please advise on how you can refund
> such cases where we won't create a collection.
>
>
> Regards,
> Alina
>
>
> On Tue, Jul 7, 2020 at 11:17 AM Asad . <[email-masked]> wrote:
>
>> Adding Shady,
>>
>>
>>
>> Mohit please investigate how it got damaged, most probably during the
>> transit but if there was enough packing material inside this could have
>> been avoided.
>>
>>
>>
>> Alina, please follow the existing processes defined already and agreed
>> with Finance. Please explain what is the issue with items being hot?
>> Customers want a replacement?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Alina D'Souza <[email-masked]>
>> *Date: *Tuesday, 7 July 2020 at 10:53 AM
>> *To: *Mohit Caleb <[email-masked]>, Eugene Mugisa <
>> [email-masked]>, Asad <[email-masked]>
>> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
>> [email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb
>> Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
>> *Subject: *Order #600903807 HOT / LEAKING
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> We receive many complaints about the Item Food/shampoo being hot and
>> damaged.
>>
>>
>>
>> This leads to providing a replacement or GC. Customers end up having item
>> sent twice.
>>
>>
>>
>> Please advise if we can arrange a proper packaging of such items
>>
>>
>>
>> @Asad <[email-masked]> Please advise on such cases where the Shampoo
>> bottles./ Conditioners are leaking or HOT should we arrange collection Or
>> can we refund the customer?
>>
>>
>>
>> Below customer has ordered Shampoo and conditioner worth 450 AED
>>
>>
>>
>> Wants a refund please check the picture of the condition of the item. One
>> item received very HOT and other leaking
>>
>>
>>
>> Sku :ST-OS10010
>> Name :Original Sprout Classic Shampoo 12oz
>> Sku :ST-OS10013
>> Name :Original Sprout - Deep Conditioner - 12oz
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>