Subject: Re: Order #600903807 HOT / LEAKING
From: "Alina D'Souza" <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Tue, 7 Jul 2020 11:25:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

We have many complaints and agreed with Finance that we will create a
virtual CRA and not collect food and damaged leaking products.

However, we end up with many GCs / replacement to the customer

This customer wants a refund. She received HOT Conditioner and Leaking
Shampoo. I will arrange collection for conditioner can i give her a refund
for SHAMPOO or should we collect it as well? value is 450 for both

@Sagar Khawani <[email-masked]> please advise on how you can refund
such cases where we won't create a collection.

Regards,
Alina

On Tue, Jul 7, 2020 at 11:17 AM Asad . <[email-masked]> wrote:

> Adding Shady,
>
>
>
> Mohit please investigate how it got damaged, most probably during the
> transit but if there was enough packing material inside this could have
> been avoided.
>
>
>
> Alina, please follow the existing processes defined already and agreed
> with Finance. Please explain what is the issue with items being hot?
> Customers want a replacement?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
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>
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> *From: *Alina D'Souza <[email-masked]>
> *Date: *Tuesday, 7 July 2020 at 10:53 AM
> *To: *Mohit Caleb <[email-masked]>, Eugene Mugisa <
> [email-masked]>, Asad <[email-masked]>
> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
> [email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb
> Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
> *Subject: *Order #600903807 HOT / LEAKING
>
>
>
> Hi Team,
>
>
>
> We receive many complaints about the Item Food/shampoo being hot and
> damaged.
>
>
>
> This leads to providing a replacement or GC. Customers end up having item
> sent twice.
>
>
>
> Please advise if we can arrange a proper packaging of such items
>
>
>
> @Asad <[email-masked]> Please advise on such cases where the Shampoo
> bottles./ Conditioners are leaking or HOT should we arrange collection Or
> can we refund the customer?
>
>
>
> Below customer has ordered Shampoo and conditioner worth 450 AED
>
>
>
> Wants a refund please check the picture of the condition of the item. One
> item received very HOT and other leaking
>
>
>
> Sku :ST-OS10010
> Name :Original Sprout Classic Shampoo 12oz
> Sku :ST-OS10013
> Name :Original Sprout - Deep Conditioner - 12oz
>
>
>
>
>
> Regards,
>
> Alina
>