Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02
From: Angeli Fontillas <[email-masked]>
To: Denmark A <[email-masked]>
Cc: brands <[email-masked]>, rizwan <[email-masked]>, repairs <[email-masked]>, Anas nazzal <[email-masked]>, Jeffin Joy <[email-masked]>, Uae Lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Tue, 7 Jul 2020 10:54:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Customer is following up on this, may we know if the missing screw has been
collected please?

Please send it to the customer tomorrow.

*SHIP TO*

*susan daraliEmaar 6 buildingsG02- Anbar towerDubai NC 27284United Arab
Emirates Map*
*SHIP AREA**Dubai Marina*
*SHIP PHONE**971506778202*

Thank you.

On Mon, 6 Jul 2020 at 09:40, Denmark A <[email-masked]> wrote:

> Dear Raymond,
>
> Thank you our driver will collect today.
>
> Regards,
>
> On Mon, Jul 6, 2020 at 9:36 AM brands <[email-masked]> wrote:
>
>> Hi Repair,
>>
>>
>>
>> Please prepare the screw. They will collect it today.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 6, 2020 9:15 AM
>> *To:* brands <[email-masked]>
>> *Cc:* Anas nazzal <[email-masked]>; Jeffin Joy <[email-masked]>;
>> Uae Lastmile <[email-masked]>; Umang Mehrotra <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; rizwan <
>> [email-masked]>; Mostafa saad <[email-masked]>; Mohamed Magdy
>> <[email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Dear Raymond,
>>
>>
>>
>> Can you please send the missing screw, thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 6, 2020 at 9:10 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> @Denmark A <[email-masked]> ...Your advise here?
>>
>>
>>
>> On Sun, Jul 5, 2020 at 4:38 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> KIndly do the needful as the customer called again to follow up.
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Tue, Jun 30, 2020 at 10:27 AM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly assist with the below customer as she called again to follow up.
>>
>> The customer complained that the missing part has not been delivered to
>> her yet.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Fri, Jun 19, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Apologies for the late reply. Thank you for your support.
>>
>>
>>
>> @Denmark A <[email-masked]> @Returns.fc <[email-masked]> -
>> has this already been collected from the vendor? Has it been given to the
>> customer now?
>>
>>
>>
>> Please confirm. Thank you
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 8:56 AM brands <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Good Morning!
>>
>> Thanks for sending the RMA.
>>
>> Is this the missing part? You can collect it in our warehouse.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, June 8, 2020 8:54 AM
>> *To:* brands <[email-masked]>
>> *Cc:* Jeffin Joy <[email-masked]>; Anas nazzal <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; rizwan <[email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Please find the attached RMA filled up form for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jun 8, 2020 at 8:38 AM brands <[email-masked]> wrote:
>>
>> Hi,
>>
>>
>> I just confirmed that the screw is available in our warehouse. See below
>> and confirm if this is the missing part.
>>
>>
>>
>> Please still provide the RMA
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Jeffin Joy <[email-masked]>
>> *Sent:* Monday, June 8, 2020 2:49 AM
>> *To:* Anas nazzal <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Cc:* brands <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Denmark A <[email-masked]>; rizwan <
>> [email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> +Umang Mehrotra <[email-masked]>
>>
>>
>>
>> Hi Umang, Kindly assist with the RMA
>>
>>
>>
>> __
>>
>> Regards,
>>
>>
>>
>> *Jeffin Joy*
>> Logistics Executive
>>
>> *P* +971 4 245 1324   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 3:16 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly update the status as teh customer called again to follow up.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Thu, Jun 4, 2020 at 8:20 AM brands <[email-masked]> wrote:
>>
>> Hi Jeffin,
>>
>>
>>
>> Good Morning!
>>
>>
>>
>> Waiting for the RMA.
>>
>>
>>
>> Regards,
>>
>> Raymond
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* brands
>> *Sent:* Wednesday, June 3, 2020 8:05 AM
>> *To:* Jeffin Joy <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; lastmile <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Mostafa saad <[email-masked]>;
>> Denmark A <[email-masked]>
>> *Subject:* RE: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Hi Jeffin,
>>
>>
>>
>> Kindly provide the RMA with complete details so we can process.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Jeffin Joy <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 1:05 AM
>> *To:* Mary Anne Agapito <[email-masked]>
>> *Cc:* brands <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Hi Mary,
>>
>>
>>
>> PLease find the PO.
>>
>>
>>
>> POMUMZ_DXB118671
>>
>>
>>
>> __
>>
>> Regards,
>>
>>
>>
>> *Jeffin Joy*
>> Logistics Executive
>>
>> *P* +971 4 245 1324   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 3:15 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The subject item is under the baby registry which was purchased last
>> March 04. The recipient just opened her gifts and found out that there are
>> missing screws on this chair.
>>
>>
>>
>> Below are the pictures sent by the customer
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> May we ask for the missing screws, please?
>>
>>
>>
>> @Jeffin Joy <[email-masked]>  - please assist with the PO number
>>
>>
>>
>> @Returns.fc <[email-masked]> @Denmark A <[email-masked]> -
>> please reship the screws under the same SO when received.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>
>>
>>
>> --
>>
>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE