Subject: RE: Warranty claim - TC-ZT020-GRA1 - 700072856
From: <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: "'Hatim TrucareFzc'" <[email-masked]>, "'Taherbohra TrucareFzc'" <[email-masked]>, <[email-masked]>, "'DOCX TrucareFzc'" <[email-masked]>, <[email-masked]>, "'customer care'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'RP Singh TrucareFzc'" <[email-masked]>, "'Avinash TrucareFzc'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>
Date: Tue, 7 Jul 2020 10:53:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @[email-masked] and  <mailto:[email-masked]> @[email-masked],

Please assist us as we need to update the customer and she is following up closely.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Angeli Fontillas <[email-masked]> 
Sent: Sunday, July 5, 2020 7:55 PM
To: RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <[email-masked]>
Cc: Hatim TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <[email-masked]>; [email-masked]; DOCX TrucareFzc <[email-masked]>; [email-masked]; customer care <[email-masked]>; Radwa Ali <[email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Returns.fc <[email-masked]>; Mary Anne Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>
Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856

Hello Team,

Good evening!

May we have an update on this please?

Customer is constant;y following up.

Thank you. 

On Thu, 2 Jul 2020 at 17:18, Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

The customer called again to follow up.

Do we have an update on this?

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi RP,

May we have an update on this case, please?

The customer keeps on following up.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Thu, Jun 25, 2020 at 9:57 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 22, 2020 4:58 PM
To: Avinash TrucareFzc <[email-masked] <mailto:[email-masked]> >; RP Singh TrucareFzc <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Taherbohra TrucareFzc <[email-masked] <mailto:[email-masked]> >; Hatim TrucareFzc <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Warranty claim - TC-ZT020-GRA1 - 700072856

Hi All,

Please check the attached photos.

The customer has lost the wheels and wants to get a replacement for the wheels.

We have attached the sales receipt as well.

If the wheels are available, please advise the price so we can share it with the customer.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/1/?ui=2&ik=200e67e08e&view=fimg&th=159784c3b91cc9e8&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ8g33JqCyE7u9mAwwTP9XetI1ISnotSqBNGSXaHkC1IObtPwYS2D1AaUC082lqIe00wjkIAE18Mnh83525zeyaPtrnB3o6_5B0PPNQodz5PPI9_>