Subject: RE: Returns KSA - Damaged item - SO# 100141126
From: <[email-masked]>
To: "'Amir Julkarnain'" <[email-masked]>
Cc: "'Sagar Khawani'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Moataz Salah El Din'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Date: Tue, 7 Jul 2020 10:36:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Amir Julkarnain,

Please advise ?

I need to refund this.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Radwa Ali <[email-masked]> 
Sent: Wednesday, July 1, 2020 4:40 PM
To: Amir Julkarnain <[email-masked]>
Cc: Sagar Khawani <[email-masked]>; customer care <[email-masked]>; Moataz Salah El Din <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
Subject: Re: Returns KSA - Damaged item - SO# 100141126

Hi All,

Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Tue, Jun 30, 2020 at 10:53 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Amir,

Please check with Hussain as we need to refund the cst ASAP.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://ci3.googleusercontent.com/proxy/lPcR2zUoVkd42BIDolvy7pnVr45QOWMBV68rIRzXxFtVDWSUuduJcH4Jb0NYBjvckvctPbD_gHherPkoeFTZp100gTQWwFIQWRbjZKyiWHXai9U4EuG85WTWwVaBUoxOIpqubuf1L57h5OGXqzCvg_U9oY_k_5slVWa23QuP2YtG8ylYNIE7kjbDtO-ea5WA4XFU8tVwjC3AAWWPELWPA62> 

 

On Thu, Jun 25, 2020 at 4:32 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Please advise. We need to get this refunded.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 24, 2020 8:51 AM
To: 'Hussain Firoz Miyagamwala' <[email-masked] <mailto:[email-masked]> >; 'Moataz Salah El Din' <[email-masked] <mailto:[email-masked]> >
Cc: 'Sagar Khawani' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: Returns KSA - Damaged item - SO# 100141126

Hi Hussain,

Appreciate your support as we need a CRA for an item that was fulfilled but the customer received it damaged.

As the item value is too low (26 AED) we can not collect it to follow the standard returns procedure. Customer wants refund but we can not issue a refund unless we have CRA.

I have attached photos of the damage packaging and item.

SKU: KSA-EHIT-101759-RED
Amount: AED 26.72

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE