Subject: Re: 100119832 - Blender not working || TC-B-TT67 Tommee Tippee Quick Cook Baby Steamer Blender Set 6
From: Ashley Fernandes <[email-masked]>
To: customer care <[email-masked]>
Cc: Avinash TrucareFzc <[email-masked]>, Benoy TrucareFzc <[email-masked]>, "RP Singh | TrucareFzc" <[email-masked]>, Michaela Manibo <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>
Date: Tue, 7 Jul 2020 10:18:03 +0400
List-Id: <ccteam.mumzworld.com>

@customer care <[email-masked]> : Team, please make note of the same.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Tue, Jul 7, 2020 at 10:14 AM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Ashley,
>
>
>
> I’ve spoken with the vendor. They will revert to you today and replace the
> damaged item. Indeed, after sales complaints should be taken seriously and
> resolve asap.
>
>
>
> Moving forward, appreciate if you can loop me in the moment we receive the
> complaint so I can also assist at the same moment.
>
>
>
> Let me know should you have any other concern.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Ashley Fernandes <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 9:53 AM
> *To:* Avinash TrucareFzc <[email-masked]>; Benoy TrucareFzc <
> [email-masked]>; RP Singh | TrucareFzc <[email-masked]>;
> Abigail Nicole Capinpin <[email-masked]>
> *Cc:* Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: 100119832 - Blender not working || TC-B-TT67 Tommee Tippee
> Quick Cook Baby Steamer Blender Set 6
>
>
>
> Dear Avinash,
>
>
>
> We need your urgency in resolving the below customer's complaint. After
> sales complaints need to be treated with utmost urgency, if we are not able
> to get a resolution from your end, we'll have to return the item back to
> you.
>
>
>
> ++ @Abigail Nicole Capinpin <[email-masked]> : We have 3-4 after
> sales complaints raised by the CC team without any resolution yet from the
> Trucare side. Kindly help to get things streamlined.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Tue, Jul 7, 2020 at 8:47 AM Michaela Manibo <
> [email-masked]> wrote:
>
>
> Team,
>
> Please assist as the customer keeps on following up
>
> @Ashley Fernandes <[email-masked]>
>
> Please help.
>
>
> Thanks
>
>
>
> On Fri, Jul 3, 2020 at 12:47 PM Michaela Manibo <
> [email-masked]> wrote:
>
>   Dear Avinash,
>
>
> Please assist on this case.
>
> Thanks
>
>
>
>
>
> On Sat, Jun 27, 2020 at 10:14 AM Ashley Fernandes <[email-masked]>
> wrote:
>
> Dear Avinash,
>
>
>
> Kindly assist in resolving the below customer complaint.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Fri, Jun 26, 2020 at 6:52 PM Michaela Manibo <
> [email-masked]> wrote:
>
>
> @Ashley Fernandes <[email-masked]>
>
> please assist on this.
>
> Thanks
>
>
>
>
>
> On Tue, Jun 16, 2020 at 1:20 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Good afternoon.
>
> Please check this item as the customer said the blender stopped working
> after one use. Please advise if it can be repaired or replaced. Thank you.
>
> PO_HQ2711 Trucare FZC FULLY BILLED
>
>
>
>