Subject: RE: 600836287 // RESHIP // PAID
From: Cherry Ann Binondo <[email-masked]>
To: Anas nazzal <[email-masked]>, Mohamed Magdy <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>
Cc: Vipin Varunny <[email-masked]>, Naib Khan <[email-masked]>, Returns.fc <[email-masked]>, "[email-masked]" <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Akash Himthani <[email-masked]>
Date: Tue, 7 Jul 2020 05:59:25 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,
We keep on receiving follow ups with this job number 600836287 of 2 different issues of M700-B5
Please note that you have mixed up mails of both this item.
As per our records, there are 2 requests came to us. Kindly find below status.

CUSTOMER NAME
BRAND
MODEL NUMBER
REMARK 1
JOB NUMBER
Status

MUMZWORLD.COM
BD
M700-B5
MISSING PART
600894586
Replacement/Refund can't be issued from our end as the invoice date is April 28th 2020. Already 7 days is over from the date of delivery

MUMZWORLD.COM
BD
M700-B5
NOT WORKING
600836287
unit was received in our warehouse last June 30 and is currently with service center, normal SLA is 14 working days

Thanks,
Cherry

From: Anas nazzal <[email-masked]>
Sent: Monday, July 6, 2020 5:55 PM
To: Sreekanth Chiyyarath <[email-masked]>; Mostafa saad <[email-masked]>; Denmark A <[email-masked]>
Cc: Vipin Varunny <[email-masked]>; Naib Khan <[email-masked]>; Returns.fc <[email-masked]>; [email-masked]; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>; customer care <[email-masked]>; Akash Himthani <[email-masked]>; Cherry Ann Binondo <[email-masked]>
Subject: Re: 600836287 // RESHIP // PAID

Dear Team,

kindly assist with the customer below as she called again to follow up.

Best regards
Anas Nazzal

On Mon, Jul 6, 2020 at 4:00 PM Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Replacement/Refund can't be issued from our end as the invoice date is April 28th 2020. Already 7 days is over from the date of delivery.

Dear Vipin,

Please make understand Mumzworld team the same.

Best Regards,
Sreekanth Chiyyarath

________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 3:49 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Pankaj Mahey <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600836287 // RESHIP // PAID

Dear Cherry,

Find the attached Sales Invoice for your reference.

Regards,

On Mon, Jul 6, 2020 at 3:45 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Please send invoice copy and or confirm date of invoice and when was the item delivered to customer.

Regards,

Cherry

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 3:43 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Pankaj Mahey <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600836287 // RESHIP // PAID

Dear Team,

Kindly do the needful as the customer keeps calling to follow up and we don't have any confirmation yet.

Best Regards,

Anas Nazzal

On Mon, Jul 6, 2020 at 1:32 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

The brand is asking for the date of invoice and when was the item delivered to customer, kindly confirm where is the item now.

Also, please do not mix your request, on this job number 600836287 you have mentioned 2 different issue of same model M700.

Regards,

Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 12:38 PM
To: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Pankaj Mahey <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600836287 // RESHIP // PAID

+Cherry Ann Binondo<mailto:[email-masked]> Please advise.

Regards,

Den mark

On Mon, Jul 6, 2020 at 12:17 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Kindly note that the customer keeps calling us for an update.

Could you please confirm.

Best Regards,

Anas Nazzal

On Mon, Jul 6, 2020 at 10:08 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:

@[email-masked]<mailto:[email-masked]>

Regards

Mostafa Saad

On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Kindly assist with the below customer as she called again to follow up.

Best regards,

Anas Nazzal

On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

In addition to the above email, please see the below images sent by the customer.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

The customer called again to follow up.

She confirmed that she has received the delivery yesterday however it has a missing part. The customer received the bowl without the mixer/machine.

Please see the below image for your reference. The one highlighted in red is missing.

Kindly check and update ASAP. The customer is furious about this.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:

@[email-masked]<mailto:[email-masked]>  Please make sure to deliver the order ASAP.

Regards

Mostafa Saad

On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:

Team,

Please get this item delivered immediately today.

Pankaj please share the number of the driver ASAP.  This customer is so angry now. Please assist!

@Eugene Mugisa<mailto:[email-masked]>
please help

Thanks

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]<mailto:[email-masked]>> wrote:

Hello Tea,.

Customer called in again, please ensure the delivery today without fail.

Thank you.

On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:

Dear LAst Mile team,

Please make sure this  will be delivered this morning.  Customer has been following twice everyday.

Thanks

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi All,

Was this reshipped ? please share the shipping details so we can contact the courier.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:

Team,

Please advise as the cust is again following it up.  This has to be done today.

Thanks

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mostafa,

The customer is following up, has this been reshipped?

Who is the courier? Please ensure the delivery today.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

Dear Mostafa,

Please reship the package to the below address.

Regards,

Den mark

--

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Subject: Re: Order #600894586 // Sku :BLUOBND-M700-B5 // Name :Black+Decker - 300w Bowl And Stand Mixer - White // Missing Part
From: Denmark A <[email-masked]>
To: Vipin Varunny <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Akash Himthani <[email-masked]>, Cherry Ann Binondo <[email-masked]>, Nikhil Kumar <[email-masked]>, Rais Ahmad <[email-masked]>, Pramod Kumar Kottuvala <[email-masked]>, Amanpreet Singh <[email-masked]>
Date: Sun, 21 Jun 2020 07:06:30 +0000

Hi Vipin,

Well noted with thanks.

Regards,
Den mark

On Sun, Jun 21, 2020 at 11:03 AM Vipin Varunny <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Denmark,

   For the all warranty or service  related mails please include below mail ID for the timely response.

   [email-masked]<mailto:[email-masked]>

   Also I have share the same with our service team they will get back to you with the details.

   Thanks and Regards,

   Vipin

   From: Denmark A <[email-masked]<mailto:[email-masked]>>
   Sent: Sunday, June 21, 2020 9:16 AM
   To: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>
   Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
   Subject: Order #600894586 // Sku :BLUOBND-M700-B5 // Name :Black+Decker - 300w Bowl And Stand Mixer - White // Missing Part

   Dear Vendor,

   Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

   Return Reason:missing_part_or_pieces
   Comments :top part is missing

   We appreciate your support in this matter, Thank you.

   Regards,

   Den mark

Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Mohamed Magdy <[email-masked]>
To: Cherry Ann Binondo <[email-masked]>
Cc: Denmark A <[email-masked]>, Akash Himthani <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Wed, 1 Jul 2020 06:44:06 +0000

@Denmark A<mailto:[email-masked]> ..What is the update here?

On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Denmark,

   Please find below location and contact person.

   Junaid / Ibrahim

   Ideal Star Workshop Equipment Trading L.L.C

   T  +971 4 3474160 M +971 050-4555189

   P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E

   Location: https://goo.gl/maps/iTn1tU9zooG2

   Thanks,

   Cherry

   From: Denmark A <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, June 30, 2020 4:09 PM
   To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
   Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
   Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

   Dear Cherry,

   Could you please share with us your complete service center and contact person.

   Regards,

   Den mark

   On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

      Dear Denmark,

      Please send to service center directly.

      Thanks,

      Cherry

      From: Denmark A <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, June 28, 2020 1:05 PM
      To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
      Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
      Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

      Dear Cherry,

      Please find the attached Sales Invoice for your reference.

      Regards,

      Den mark

      On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Denmark,

         Please send invoice and clarify the issue.

         Thanks,

         Cherry

         From: Denmark A <[email-masked]<mailto:[email-masked]>>
         Sent: Thursday, June 25, 2020 5:29 PM
         To: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>
         Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
         Subject: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

         Dear Vendor,

         Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

         Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it is not working

         We appreciate your support in this matter, Thank you.

         Regards,

         Den mark

         --

          <https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ>