Subject: Re: order# 600767657 AND 600896839 COLLECTION URGENT
From: Mostafa saad <[email-masked]>
To: Mark Anthony Laraga <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Angeli Fontillas <[email-masked]>, "Alina D'Souza" <[email-masked]>, Shajahan Kamal Batcha <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Clearway Express <[email-masked]>
Date: Tue, 7 Jul 2020 09:05:16 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mark

You will receive the mentioned item today

Regards
Mostafa Saad

On Mon, Jul 6, 2020 at 5:39 PM Mark Anthony Laraga <[email-masked]>
wrote:

> Hi Mostafa,
>
> We received only  600767657 CRA Refunded,
>
> 600896839  not received today.
>
> Best,
> Mark.
>
> On Mon, Jul 6, 2020 at 5:18 PM Clearway Express <[email-masked]>
> wrote:
>
>> Dear Amir,
>>
>> Shipment #600896839 has been collected and returned to warhouse today.
>>
>> Regards
>> Hashim
>> Clearway Express
>>
>> On Sun, 5 Jul 2020, 10:33 Amir Julkarnain, <[email-masked]> wrote:
>>
>>> Hello Mostafa,
>>>
>>> As discussed, please have this collected today customer is really upset
>>> about the delay in collection. Once done, update the CRA as soon as
>>> possible. Customer wanted a CC refund.
>>>
>>> Best Regards
>>>
>>> On Sun, 5 Jul 2020 at 10:26, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Clearway Express <[email-masked]>  FYA Please make sure to
>>>> collect this CRA (  CRA_AR_RE13033  ) today
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Wed, Jul 1, 2020 at 7:19 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>> Customer called in and said that no one came to pick up the item yet.
>>>>>
>>>>> Please push the collection asap.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Wed, 1 Jul 2020 at 09:18, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Amir
>>>>>>
>>>>>>
>>>>>> The item with Mooen now and he will return it today to the WH
>>>>>>
>>>>>> @Mark Anthony Laraga <[email-masked]>  PLease proceed once you
>>>>>> receive it
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 3:59 PM Amir Julkarnain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> I spoke to the customer and she said she never had a missed call
>>>>>>> today  - 600767657
>>>>>>>
>>>>>>> This is her number  :  971506509394
>>>>>>>
>>>>>>> @Shajahan Kamal Batcha <[email-masked]>  FYA with Moeen for
>>>>>>> this ( CRA_AR_RE11926 )
>>>>>>>
>>>>>>> Ensure that this will be collected today.
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>> On Tue, 30 Jun 2020 at 15:33, Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Amir Julkarnain <[email-masked]> FYI  600767657 , please
>>>>>>>> ask someone to cal and check wit the customer
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 3:01 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Clearway Express <[email-masked]>  FYA related to (
>>>>>>>>> CRA_AR_RE13033 )
>>>>>>>>>
>>>>>>>>> @Shajahan Kamal Batcha <[email-masked]>  FYA with Moeen
>>>>>>>>> for this ( CRA_AR_RE11926 )
>>>>>>>>>
>>>>>>>>> @Alina D'Souza <[email-masked]>  We try for this
>>>>>>>>> ( CRA_AR_RE11926 ) 3 times but the customer is not responding so please
>>>>>>>>> call and inform him we will collect this item today
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Urgent collection customers complaining please advise if done.
>>>>>>>>>>
>>>>>>>>>> 600767657
>>>>>>>>>> 600896839
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Junior Team Leader
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>