Subject: Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
From: Ashley Fernandes <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 19:56:53 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

I spoke with the customer and informed her the same. It's sorted, we'll
send the team on Wednesday or Thursday for the inspection and subsequent
installation.

On Mon, 6 Jul, 2020, 6:34 pm Ashley Fernandes, <[email-masked]> wrote:

> Dear Radwa,
>
> We have one of our suppliers who has agreed to complete the installation
> for this customer. They'll be sending a team on or before Thursday, 09th
> July for the inspection first (they will check the item and see if it's
> possible for them to install) and if possible they'll do the installation
> the same time. Kindly inform the same to the customer and kindly get the
> customer's exact location.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Mon, Jul 6, 2020 at 6:24 PM <[email-masked]> wrote:
>
>> Hi Ashley,
>>
>> I tried to call the customer but she is not reachable.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Ashley Fernandes <[email-masked]>
>> *Sent:* Monday, July 6, 2020 5:51 PM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Taqwa Ali <[email-masked]>; Outbound.fc <
>> [email-masked]>; lastmile <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
>>
>>
>>
>> Dear Radwa,
>>
>>
>>
>> Please do not cancel the order for now. Let us work around something for
>> the installation. When I spoke with the customer 2-3 days back, I explained
>> to her the situation and she was okay to wait. At no point during the call,
>> she told me that she wanted to cancel the item. She has been very patient
>> with us as she waited almost a month for the correct and complete item to
>> be delivered and now has been waiting for the installation. Also, the
>> installation team were already at the customer's location for the
>> installation on the first instance (on 21st May) and due to missing items,
>> they couldn't complete the installation. Since, it was our mistake that
>> items were not delivered completely, we will still have to pay the
>> installation team if the customer cancels and returns back the item now.
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Jul 6, 2020 at 4:42 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Ashley,
>>
>> Customer has requested the item to be returned due to the delay.
>>
>> Please cancel the installation.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 2:21 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>> Dear Taqwa,
>>
>>
>>
>> Installation can only be done post lockdown.
>>
>>
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 2:15 PM Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Ashley
>>
>>
>>
>> Kindly assist
>>
>>
>>
>> CM keeps calling for installation.
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>> On Sun, May 31, 2020 at 8:18 PM Usman Abbasi <
>> [email-masked]> wrote:
>>
>> Hi Radwa,
>>
>>
>>
>> Shipment has been delivered.
>>
>>
>>
>>
>>
>> Regards
>>
>> Usman
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Sunday, May 31, 2020 12:12 PM
>> *To:* Taqwa Ali <[email-masked]>; Usman Abbasi <
>> [email-masked]>
>> *Cc:* Mohit Caleb <[email-masked]>; Ashley Fernandes <
>> [email-masked]>; Mostafa saad <[email-masked]>; Yaseen
>> Shaqra <[email-masked]>; Mamdouh Younes <[email-masked]>;
>> Outbound.fc <[email-masked]>; lastmile <[email-masked]>;
>> customer care <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Edel Saballa <[email-masked]>
>> *Subject:* Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
>>
>>
>>
>> Hi Usman,
>>
>> Please ensure this is delivered today.
>>
>> Tracking :  1000006777688
>>
>>
>>
>> @Ashley Fernandes <[email-masked]>,
>>
>> Please resechdule  the installation ASAP as there was a mistake from our
>> side.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, May 30, 2020 at 11:54 AM Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> Kindly assist.
>>
>>
>>
>> Please arrange urgent delivery and installation,
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>>
>>
>>
>>
>> On Fri, May 29, 2020 at 9:12 AM Mohit Caleb <[email-masked]> wrote:
>>
>> Hello Yaseen,
>>
>> The remaining parts were re-shipped
>>
>> @Mostafa saad <[email-masked]> - Kindly update here on delivery
>> status
>>
>> ᐧ
>>
>>
>>
>> On Thu, May 28, 2020 at 5:46 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> @Mohit Caleb <[email-masked]> Please assist
>>
>>
>>
>> On Thu, May 28, 2020 at 2:46 PM Mamdouh Younes <[email-masked]>
>> wrote:
>>
>> Hi Mohit
>>
>>
>>
>> The missing parts in the same location please check who picked the items
>> ! however please send someone to take the missing parts from the location
>>
>>
>>
>> Thanks,
>>
>>
>>
>> On Thu, May 28, 2020 at 1:58 PM Mohit Caleb <[email-masked]> wrote:
>>
>> +Mamdouh Younes <[email-masked]>
>>
>> Kindly support here to check for the missing parts
>>
>> ᐧ
>>
>>
>>
>> On Thu, May 28, 2020 at 1:14 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> @Mohit Caleb <[email-masked]> @Outbound.fc
>> <[email-masked]>  Please check and update us
>>
>>
>>
>> On Wed, May 27, 2020 at 7:33 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>> Dear Outbound Team,
>>
>>
>>
>> What's the update on the missing boxes?
>>
>>
>>
>> Kindly look out for the missing boxes and have it delivered to the
>> customer on an urgent basis, we cannot proceed with the installation unless
>> the missing items are all delivered.
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 12:32 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please check and update us urgently, the customer is following up
>>
>>
>>
>> On Thu, May 21, 2020 at 1:34 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi All,
>>
>>
>>
>> Please check the SKU and sales order above as the customer called when
>> the installation team went to install the trampoline.
>>
>> She received 1 box and NS shows 1 box but the technician says they need 2
>> more boxes as she only received the net.
>>
>> Kindly revert ASAP as she needs the item.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>> *Mohamed Mamdouh*
>> Inventory Manager
>>
>> *P* +971 526093397
>> *E* [email-masked] <[email-masked]> *
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
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>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>>