Subject: Re: Refund Request Pending - NAQEL
From: Rodina Magdy <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 6 Jul 2020 17:32:40 +0200
List-Id: <ccteam.mumzworld.com>

Hi Asad,

We were trying to grab an agent to call the customers for confirmation if
they still need their orders.

It will be done tomorrow maximum by the end of the day. Once it's done i
will send the updates on the email.

On Mon, Jul 6, 2020 at 12:17 PM Asad . <[email-masked]> wrote:

> Team, Why it’s taking so long to close these? Please prioritise an aim to
> close today and send an update EOD.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Eugene Mugisa <[email-masked]>
> *Date: *Monday, 6 July 2020 at 12:19 PM
> *To: *Rodina Magdy <[email-masked]>, Sagar Khawani <
> [email-masked]>
> *Cc: *customer care <[email-masked]>, lastmile <
> [email-masked]>, Shady Elgendy <[email-masked]>, Mohamed
> Magdy <[email-masked]>, Asad <[email-masked]>
> *Subject: *Refund Request Pending - NAQEL
>
>
>
> Hello @'Rodina Magdy' <[email-masked]>
>
>
>
> As mentioned, the below shipments have been marked as lost on NAQEL but
> have no refund request yet in the Refund Tracker
>
>
>
> Please check with the customers and reconfirm when the refunds will be
> processed so we close this issue.
>
>
>
> Refund Rquest
>
> No
>
> Lost Tracker
>
> Yes
>
> *Row Labels*
>
> *Count of Waybill No*
>
> Inventory Control
>
> 30
>
> Partial Delivery
>
> 14
>
> Processed at Location
>
> 5
>
> Shipment Not Delivered
>
> 5
>
> Inventory Control By NCL
>
> 5
>
> Lost
>
> 5
>
> Load to Trip
>
> 2
>
> Out For Delivery
>
> 2
>
> Received
>
> 2
>
> Arrived at
>
> 2
>
> Shipment Returned to Warehouse
>
> 2
>
> Piece Missing
>
> 1
>
> Cons.Arrived at
>
> 1
>
> Arrived at Origin Terminal
>
> 1
>
> Miscode
>
> 1
>
> *Grand Total*
>
> *78*
>
>
>
>
>
> Best,
>
> Eugene.
>
>
>

-- 
*Best Regards,*
*Rodina Salem*
*CS Leader*
*P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
*A* Cairo, Egypt