Subject: Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
From: Ashley Fernandes <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 18:34:44 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

We have one of our suppliers who has agreed to complete the installation
for this customer. They'll be sending a team on or before Thursday, 09th
July for the inspection first (they will check the item and see if it's
possible for them to install) and if possible they'll do the installation
the same time. Kindly inform the same to the customer and kindly get the
customer's exact location.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Jul 6, 2020 at 6:24 PM <[email-masked]> wrote:

> Hi Ashley,
>
> I tried to call the customer but she is not reachable.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Ashley Fernandes <[email-masked]>
> *Sent:* Monday, July 6, 2020 5:51 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Taqwa Ali <[email-masked]>; Outbound.fc <
> [email-masked]>; lastmile <[email-masked]>; customer
> care <[email-masked]>
> *Subject:* Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
>
>
>
> Dear Radwa,
>
>
>
> Please do not cancel the order for now. Let us work around something for
> the installation. When I spoke with the customer 2-3 days back, I explained
> to her the situation and she was okay to wait. At no point during the call,
> she told me that she wanted to cancel the item. She has been very patient
> with us as she waited almost a month for the correct and complete item to
> be delivered and now has been waiting for the installation. Also, the
> installation team were already at the customer's location for the
> installation on the first instance (on 21st May) and due to missing items,
> they couldn't complete the installation. Since, it was our mistake that
> items were not delivered completely, we will still have to pay the
> installation team if the customer cancels and returns back the item now.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 4:42 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Ashley,
>
> Customer has requested the item to be returned due to the delay.
>
> Please cancel the installation.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 1, 2020 at 2:21 PM Ashley Fernandes <[email-masked]>
> wrote:
>
> Dear Taqwa,
>
>
>
> Installation can only be done post lockdown.
>
>
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Mon, Jun 1, 2020 at 2:15 PM Taqwa Ali <[email-masked]> wrote:
>
> Dear Ashley
>
>
>
> Kindly assist
>
>
>
> CM keeps calling for installation.
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Sun, May 31, 2020 at 8:18 PM Usman Abbasi <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> Shipment has been delivered.
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Sunday, May 31, 2020 12:12 PM
> *To:* Taqwa Ali <[email-masked]>; Usman Abbasi <
> [email-masked]>
> *Cc:* Mohit Caleb <[email-masked]>; Ashley Fernandes <
> [email-masked]>; Mostafa saad <[email-masked]>; Yaseen
> Shaqra <[email-masked]>; Mamdouh Younes <[email-masked]>;
> Outbound.fc <[email-masked]>; lastmile <[email-masked]>;
> customer care <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Edel Saballa <[email-masked]>
> *Subject:* Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
>
>
>
> Hi Usman,
>
> Please ensure this is delivered today.
>
> Tracking :  1000006777688
>
>
>
> @Ashley Fernandes <[email-masked]>,
>
> Please resechdule  the installation ASAP as there was a mistake from our
> side.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, May 30, 2020 at 11:54 AM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
>
>
> Kindly assist.
>
>
>
> Please arrange urgent delivery and installation,
>
>
>
> Regards
>
> Taqwa
>
>
>
>
>
>
>
> On Fri, May 29, 2020 at 9:12 AM Mohit Caleb <[email-masked]> wrote:
>
> Hello Yaseen,
>
> The remaining parts were re-shipped
>
> @Mostafa saad <[email-masked]> - Kindly update here on delivery
> status
>
> ᐧ
>
>
>
> On Thu, May 28, 2020 at 5:46 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @Mohit Caleb <[email-masked]> Please assist
>
>
>
> On Thu, May 28, 2020 at 2:46 PM Mamdouh Younes <[email-masked]>
> wrote:
>
> Hi Mohit
>
>
>
> The missing parts in the same location please check who picked the items !
> however please send someone to take the missing parts from the location
>
>
>
> Thanks,
>
>
>
> On Thu, May 28, 2020 at 1:58 PM Mohit Caleb <[email-masked]> wrote:
>
> +Mamdouh Younes <[email-masked]>
>
> Kindly support here to check for the missing parts
>
> ᐧ
>
>
>
> On Thu, May 28, 2020 at 1:14 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> @Mohit Caleb <[email-masked]> @Outbound.fc
> <[email-masked]>  Please check and update us
>
>
>
> On Wed, May 27, 2020 at 7:33 PM Ashley Fernandes <[email-masked]>
> wrote:
>
> Dear Outbound Team,
>
>
>
> What's the update on the missing boxes?
>
>
>
> Kindly look out for the missing boxes and have it delivered to the
> customer on an urgent basis, we cannot proceed with the installation unless
> the missing items are all delivered.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Tue, May 26, 2020 at 12:32 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please check and update us urgently, the customer is following up
>
>
>
> On Thu, May 21, 2020 at 1:34 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
>
>
> Please check the SKU and sales order above as the customer called when the
> installation team went to install the trampoline.
>
> She received 1 box and NS shows 1 box but the technician says they need 2
> more boxes as she only received the net.
>
> Kindly revert ASAP as she needs the item.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
>
>
>
> --
>
> *Mohamed Mamdouh*
> Inventory Manager
>
> *P* +971 526093397
> *E* [email-masked] <[email-masked]> *
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
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>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
>