Subject: Re: 600836287 // RESHIP // PAID
From: Anas nazzal <[email-masked]>
To: Sreekanth Chiyyarath <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>
Cc: Vipin Varunny <[email-masked]>, Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, "[email-masked]" <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Akash Himthani <[email-masked]>, Cherry Ann Binondo <[email-masked]>
Date: Mon, 6 Jul 2020 17:54:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

kindly assist with the customer below as she called again to follow up.

Best regards
Anas Nazzal

On Mon, Jul 6, 2020 at 4:00 PM Sreekanth Chiyyarath <
[email-masked]> wrote:

> Dear Denmark,
>
> Replacement/Refund can't be issued from our end as the invoice date is
> April 28th 2020. Already 7 days is over from the date of delivery.
>
>
>
> Dear Vipin,
>
> Please make understand Mumzworld team the same.
>
> *Best Regards,*
> Sreekanth Chiyyarath
>
> ------------------------------
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 6, 2020 3:49 PM
> *To:* Cherry Ann Binondo <[email-masked]>
> *Cc:* Anas nazzal <[email-masked]>; Mostafa saad <
> [email-masked]>; Naib Khan <[email-masked]>; Returns.fc <
> [email-masked]>; [email-masked] <
> [email-masked]>; lastmile <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>;
> customer care <[email-masked]>; Sreekanth Chiyyarath <
> [email-masked]>
> *Subject:* Re: 600836287 // RESHIP // PAID
>
> Dear Cherry,
>
> Find the attached Sales Invoice for your reference.
>
> Regards,
>
>
> On Mon, Jul 6, 2020 at 3:45 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
> Dear Team,
>
> Please send invoice copy and or confirm date of invoice and when was the
> item delivered to customer.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Anas nazzal <[email-masked]>
> *Sent:* Monday, July 6, 2020 3:43 PM
> *To:* Cherry Ann Binondo <[email-masked]>; Mostafa saad <
> [email-masked]>; Denmark A <[email-masked]>; Naib Khan <
> [email-masked]>; Returns.fc <[email-masked]>
> *Cc:* [email-masked]; lastmile <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>;
> customer care <[email-masked]>; Sreekanth Chiyyarath <
> [email-masked]>
> *Subject:* Re: 600836287 // RESHIP // PAID
>
>
>
> Dear Team,
>
>
>
> Kindly do the needful as the customer keeps calling to follow up and we
> don't have any confirmation yet.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> On Mon, Jul 6, 2020 at 1:32 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
> Dear Team,
>
> The brand is asking for the date of invoice and when was the item
> delivered to customer, kindly confirm where is the item now.
>
> Also, please do not mix your request, on this job number 600836287 you
> have mentioned 2 different issue of same model M700.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 6, 2020 12:38 PM
> *To:* Anas nazzal <[email-masked]>; Cherry Ann Binondo <
> [email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; [email-masked];
> lastmile <[email-masked]>; Naib Khan <[email-masked]>;
> Returns.fc <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Pankaj Mahey <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: 600836287 // RESHIP // PAID
>
>
>
> +Cherry Ann Binondo <[email-masked]> Please advise.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 6, 2020 at 12:17 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly note that the customer keeps calling us for an update.
>
> Could you please confirm.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> On Mon, Jul 6, 2020 at 10:08 AM Mostafa saad <[email-masked]>
> wrote:
>
> @[email-masked] <[email-masked]>
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly assist with the below customer as she called again to follow up.
>
>
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
>
>
> On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> In addition to the above email, please see the below images sent by the
> customer.
>
>
>
>
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> The customer called again to follow up.
>
>
>
> She confirmed that she has received the delivery yesterday however it has
> a missing part. The customer received the bowl without the mixer/machine.
>
>
>
> Please see the below image for your reference. The one highlighted in red
> is missing.
>
>
>
>
>
> Kindly check and update ASAP. The customer is furious about this.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]> wrote:
>
> @[email-masked] <[email-masked]>  Please make sure to
> deliver the order ASAP.
>
>
>
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please get this item delivered immediately today.
>
> Pankaj please share the number of the driver ASAP.  This customer is so
> angry now. Please assist!
>
>
>
> @Eugene Mugisa <[email-masked]>
> please help
>
> Thanks
>
>
>
>
>
> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Tea,.
>
>
>
> Customer called in again, please ensure the delivery today without fail.
>
>
>
> Thank you.
>
>
>
> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <
> [email-masked]> wrote:
>
> Dear LAst Mile team,
>
> Please make sure this  will be delivered this morning.  Customer has been
> following twice everyday.
>
>
>
> Thanks
>
>
>
>
>
> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Was this reshipped ? please share the shipping details so we can contact
> the courier.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please advise as the cust is again following it up.  This has to be done
> today.
>
> Thanks
>
>
>
>
>
> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> The customer is following up, has this been reshipped?
>
>
>
> Who is the courier? Please ensure the delivery today.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]> wrote:
>
> Dear Mostafa,
>
>
>
> Please reship the package to the below address.
>
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>