Subject: Re: Product return - UAE - Order #600841970
From: Reimil Alejandro <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 6 Jul 2020 17:53:39 +0400
List-Id: <ccteam.mumzworld.com>

@Ekta Jesswani <[email-masked]>  The item is already closed, if the
quantity needs to be removed from/put back to the inventory, you need to
ask logistics to create an adjustment/transfer.

Thanks!

Regards,
Reimil

On Mon, 6 Jul 2020 at 17:29, Ekta Jesswani <[email-masked]> wrote:

> Hi Reimil,
>
> The item ALP-PML-11661-0
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899156> was
> cancelled from the order - no pick & pack, no item fulfillment.
> Despite the cancellation on NS, the item was shipped to the customer
>
> When creating CRA, because there is no item fulfillment, the SKU does not
> appear in the CRA
>
>
> Regards,
> Ekta
>
> On Mon, 6 Jul 2020 at 17:23, Reimil Alejandro <[email-masked]>
> wrote:
>
>> @Ekta Jesswani <[email-masked]>  I don't understand, what's wrong
>> with the order? You should be able to create a CRA. Just hit the "Authorize
>> Return" button
>> Thanks!
>>
>> Regards,
>> Reimil
>>
>>
>> On Mon, 6 Jul 2020 at 16:06, Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The trail mail above says the item was canceled in NS and therefore we
>>> CANNOT create CRA
>>> No action has been taken on this case because you are awaiting CRA while
>>> Radwa and Alina have explained the reasons why we cannot create CRA
>>>
>>> @Reimil Alejandro <[email-masked]> Can we mark the order as
>>> shipped so we can create the CRA?
>>>
>>> Regards,
>>> Ekta
>>>
>>>
>>> On Tue, 23 Jun 2020 at 17:08, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> This order is delivered please cerate CRA
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 23, 2020 at 5:00 PM Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>>> + @'Mostafa saad' <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>> Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *From:* [email-masked] <[email-masked]>
>>>>> *Sent:* Tuesday, June 23, 2020 4:36 PM
>>>>> *To:* 'Alina D'Souza' <[email-masked]>
>>>>> *Cc:* 'Ekta Jesswani' <[email-masked]>; 'Mostafa saad' <
>>>>> [email-masked]>; 'customer care' <[email-masked]>;
>>>>> '<Reimil Alejandro >' <[email-masked]>; 'Asad' <
>>>>> [email-masked]>; 'Eugene Mugisa' <[email-masked]>
>>>>> *Subject:* RE: Product return - UAE - Order #600841970
>>>>>
>>>>>
>>>>>
>>>>> +Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>> *Sent:* Tuesday, June 23, 2020 4:21 PM
>>>>> *To:* Radwa Ali <[email-masked]>
>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mostafa saad <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> <Reimil Alejandro > <[email-masked]>; Asad <[email-masked]>
>>>>> *Subject:* Re: Product return - UAE - Order #600841970
>>>>>
>>>>>
>>>>>
>>>>> Hi Mostafa / Eugene,
>>>>>
>>>>>
>>>>>
>>>>> Please advise that the below item was requested to cancel and yet
>>>>> delivered
>>>>>
>>>>>
>>>>>
>>>>> We need to collect the item and its already cancelled on NS
>>>>>
>>>>>
>>>>>
>>>>> Cannot raise A CRA, Please arrange collection
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 23, 2020 at 4:14 PM <[email-masked]> wrote:
>>>>>
>>>>> Hi @Alina D'Souza <[email-masked]>@Mostafa saad
>>>>> <[email-masked]>@Ekta Jesswani <[email-masked]>,
>>>>>
>>>>> Please advise who will collect this item ? as the case is pending in
>>>>> my bin with no updates.
>>>>>
>>>>> This is an item that the customer received even though it is closed on
>>>>> NS.
>>>>>
>>>>>
>>>>>
>>>>> Returns team has advised they can’t create CRA for an item that was
>>>>> not delivered. (On the system)
>>>>>
>>>>> Can you please advise who will arrange pick up ?
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali <[email-masked]>
>>>>> *Sent:* Thursday, June 18, 2020 8:03 AM
>>>>> *To:* Alina D'Souza <[email-masked]>; Ekta Jesswani <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; <Reimil Alejandro > <
>>>>> [email-masked]>; Mostafa saad <[email-masked]>; Asad <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Product return - UAE - Order #600841970
>>>>>
>>>>>
>>>>>
>>>>> Hi Alina and Ekta,
>>>>>
>>>>> Please check and advise as this has been pending in my bin when it is
>>>>> for a return with no update.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Is this picked up ?
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Any updates ?
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 27, 2020 at 2:12 PM <[email-masked]> wrote:
>>>>>
>>>>> Hi @Reimil Alejandro <[email-masked]>
>>>>> <[email-masked]%3E>,
>>>>>
>>>>> Please cancel the item on NS as the customer still received the
>>>>> package.
>>>>>
>>>>> @Mostafa saad <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please arrange collection  as the item does not appear shipped on the
>>>>> system and we can’t create CRA for it as per Alina.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>
> --
> *Regards, *
>
>
>