Subject: Re: Product return - UAE - Order #600841970
From: Ekta Jesswani <[email-masked]>
To: Reimil Alejandro <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 6 Jul 2020 17:29:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Reimil,

The item ALP-PML-11661-0
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=899156> was
cancelled from the order - no pick & pack, no item fulfillment.
Despite the cancellation on NS, the item was shipped to the customer

When creating CRA, because there is no item fulfillment, the SKU does not
appear in the CRA

Regards,
Ekta

On Mon, 6 Jul 2020 at 17:23, Reimil Alejandro <[email-masked]> wrote:

> @Ekta Jesswani <[email-masked]>  I don't understand, what's wrong
> with the order? You should be able to create a CRA. Just hit the "Authorize
> Return" button
> Thanks!
>
> Regards,
> Reimil
>
>
> On Mon, 6 Jul 2020 at 16:06, Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> The trail mail above says the item was canceled in NS and therefore we
>> CANNOT create CRA
>> No action has been taken on this case because you are awaiting CRA while
>> Radwa and Alina have explained the reasons why we cannot create CRA
>>
>> @Reimil Alejandro <[email-masked]> Can we mark the order as
>> shipped so we can create the CRA?
>>
>> Regards,
>> Ekta
>>
>>
>> On Tue, 23 Jun 2020 at 17:08, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> This order is delivered please cerate CRA
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Tue, Jun 23, 2020 at 5:00 PM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>>> + @'Mostafa saad' <[email-masked]>
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] <[email-masked]>
>>>> *Sent:* Tuesday, June 23, 2020 4:36 PM
>>>> *To:* 'Alina D'Souza' <[email-masked]>
>>>> *Cc:* 'Ekta Jesswani' <[email-masked]>; 'Mostafa saad' <
>>>> [email-masked]>; 'customer care' <[email-masked]>;
>>>> '<Reimil Alejandro >' <[email-masked]>; 'Asad' <
>>>> [email-masked]>; 'Eugene Mugisa' <[email-masked]>
>>>> *Subject:* RE: Product return - UAE - Order #600841970
>>>>
>>>>
>>>>
>>>> +Eugene.
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Alina D'Souza <[email-masked]>
>>>> *Sent:* Tuesday, June 23, 2020 4:21 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> <Reimil Alejandro > <[email-masked]>; Asad <[email-masked]>
>>>> *Subject:* Re: Product return - UAE - Order #600841970
>>>>
>>>>
>>>>
>>>> Hi Mostafa / Eugene,
>>>>
>>>>
>>>>
>>>> Please advise that the below item was requested to cancel and yet
>>>> delivered
>>>>
>>>>
>>>>
>>>> We need to collect the item and its already cancelled on NS
>>>>
>>>>
>>>>
>>>> Cannot raise A CRA, Please arrange collection
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Tue, Jun 23, 2020 at 4:14 PM <[email-masked]> wrote:
>>>>
>>>> Hi @Alina D'Souza <[email-masked]>@Mostafa saad
>>>> <[email-masked]>@Ekta Jesswani <[email-masked]>,
>>>>
>>>> Please advise who will collect this item ? as the case is pending in my
>>>> bin with no updates.
>>>>
>>>> This is an item that the customer received even though it is closed on
>>>> NS.
>>>>
>>>>
>>>>
>>>> Returns team has advised they can’t create CRA for an item that was not
>>>> delivered. (On the system)
>>>>
>>>> Can you please advise who will arrange pick up ?
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Thursday, June 18, 2020 8:03 AM
>>>> *To:* Alina D'Souza <[email-masked]>; Ekta Jesswani <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; <Reimil Alejandro > <
>>>> [email-masked]>; Mostafa saad <[email-masked]>; Asad <
>>>> [email-masked]>
>>>> *Subject:* Re: Product return - UAE - Order #600841970
>>>>
>>>>
>>>>
>>>> Hi Alina and Ekta,
>>>>
>>>> Please check and advise as this has been pending in my bin when it is
>>>> for a return with no update.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi All,
>>>>
>>>> Is this picked up ?
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi All,
>>>>
>>>> Any updates ?
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 2:12 PM <[email-masked]> wrote:
>>>>
>>>> Hi @Reimil Alejandro <[email-masked]>
>>>> <[email-masked]%3E>,
>>>>
>>>> Please cancel the item on NS as the customer still received the package.
>>>>
>>>> @Mostafa saad <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please arrange collection  as the item does not appear shipped on the
>>>> system and we can’t create CRA for it as per Alina.
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>
>> --
>> *Regards, *
>>
>>
>>

-- 
*Regards, *