Subject: Re: Kuwait - Order # 600844292 << Reference ID: 59934051 >>
From: Ronald Gaviola <[email-masked]>
To: Moataz Salah El Din <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>, Denmark A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 6 Jul 2020 16:25:48 +0400
List-Id: <ccteam.mumzworld.com>

Khalid,

Are we on the same page? Customer is refusing the delivery because of
customs duties. Why is it too high??

Regards,
Ronald

On Mon, Jul 6, 2020 at 4:18 PM Moataz Salah El Din <[email-masked]>
wrote:

> Hi Ronald,
> Please check if this order is returned
>
> On Fri, 3 Jul 2020 at 05:48, <[email-masked]> wrote:
>
>> Hi Ronald,
>>
>>
>> Good day.
>>
>>
>> We are unable to find any link between this shipment & a previous export
>> to Kuwait, in our records.
>>
>>
>> The shipper's name is : Fatma Alfarsi.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: Kuwait - Order # 600844292 << Reference ID: 59934051 >>
>> >> Sent: Thu, 02 Jul 2020 14:20:14 UTC+04:00
>> >>
>> >>
>> Khalid,
>>
>> >>
>> Is this return shipment? The duty is too high! Please clarify
>>
>> >>
>>
>> >>
>> Regards,
>> Ronald
>>
>> >>
>>
>>
>> >>
>> On Thu, Jul 2, 2020 at 2:17 PM Moataz Salah El Din <[email-masked]>
>> wrote:
>> >>
>>
>>> adding @Ronald Gaviola <[email-masked]>
>>>
>>> >>
>>> On Thu, 2 Jul 2020 at 13:24, <[email-masked]> wrote:
>>> >>
>>>
>>>> Dear Moataz,
>>>>
>>>> Please note there is duty amount of 540 on this shipment, please
>>>> confirm if this is ready to arrange the delivery.
>>>>
>>>>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Best Regards,
>>>>
>>>> >>
>>>>
>>>> >>
>>>> *Milind for Khalid*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>> >>
>>>>
>>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked]
>>>> >> Cc: [email-masked], [email-masked]
>>>> >> Subject: Kuwait - Order # 600844292
>>>> >> Sent: Wed, 01 Jul 2020 08:01:05 UTC+04:00
>>>> >>
>>>> >>
>>>> Dear team,
>>>> Please assure to deliver the shipment under AWB# *4021032864.* The
>>>> tracking shows it's refused by the receiver.
>>>>
>>>> >>
>>>> --
>>>> >>
>>>> *Best regards,*
>>>> *Moataz Salah El-Din*
>>>> >> Customer Care Representative
>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>
>>>
>>> >>
>>> --
>>> >>
>>> *Best regards,*
>>> *Moataz Salah El-Din*
>>> >> Customer Care Representative
>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>>
>>>
>>> >>
>>>
>>
>>
>>
>
>
> --
> *Best regards,*
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>