Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged
From: Denmark A <[email-masked]>
To: Wendell Peji <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Support <[email-masked]>, Amir <[email-masked]>, Sales <[email-masked]>, Mohamed Magdy <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Mon, 6 Jul 2020 15:22:29 +0400
List-Id: <ccteam.mumzworld.com>

Dear Wendell,

Replacement item received with thanks.

@Alina D'Souza <[email-masked]> @customer care <[email-masked]> Item
bound for reshipping today.

Regards,
Den mark

On Mon, Jul 6, 2020 at 11:51 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Customer needs the item tomorrow please receive and reship asap
>
> Customer on social media need urgently.
>
> Do advise once received today.
>
> Regards,
> Alina
>
> On Mon, Jul 6, 2020 at 11:17 AM Denmark A <[email-masked]> wrote:
>
>> Dear Wendell,
>>
>> Thank you.
>>
>> Regards,
>> Den marl
>>
>> On Mon, Jul 6, 2020 at 11:12 AM Wendell Peji <
>> [email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Good morning.
>>>
>>> Yes, we will send the full packed 2454E model machine today with Mr.
>>> Yousef.
>>>
>>>
>>>
>>> Thank you.
>>>
>>> Warm Regards,
>>>
>>> *Wendell*
>>>
>>> BISSELL Service Coordinator
>>> [email-masked]
>>>
>>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>>
>>> *Ridge Household Trading LLC*
>>> +971 6 538 6169
>>> Warehouse 10 & 11, Industrial Area 13
>>> Sharjah, UAE | PO Box 81202
>>> www.ridgegroupme.com
>>>
>>>
>>>
>>> This message is confidential. It may also be privileged or otherwise
>>> protected by work product immunity or other legal rules. If you have
>>> received it by mistake, please let us know by e-mail reply and delete it
>>> from your system; you may not copy this message or disclose its contents to
>>> anyone. Please send us by fax any message containing deadlines as incoming
>>> e-mails are not screened for response deadlines. The integrity and security
>>> of this message cannot be guaranteed on the Internet.
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Monday, July 6, 2020 9:17 AM
>>> *To:* Wendell Peji <[email-masked]>
>>> *Cc:* Alina D'Souza <[email-masked]>; customer care <
>>> [email-masked]>; Support <[email-masked]>; Amir <
>>> [email-masked]>; Sales <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>>> Pet Hair Eraser Turbo // Damaged
>>>
>>>
>>>
>>> Dear Wendell,
>>>
>>>
>>>
>>> Kindly send the replacement today customer is following up daily, thank
>>> you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 11:04 AM Wendell Peji <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Good morning.
>>>
>>> Please don’t raise GRV. We will replace the full  box machine to the
>>> customer.
>>>
>>> May we request the customer’s address so we could directly deliver it.
>>>
>>>
>>>
>>> Thank you.
>>>
>>> Warm Regards,
>>>
>>> *Wendell*
>>>
>>> BISSELL Service Coordinator
>>> [email-masked]
>>>
>>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>>
>>> *Ridge Household Trading LLC*
>>> +971 6 538 6169
>>> Warehouse 10 & 11, Industrial Area 13
>>> Sharjah, UAE | PO Box 81202
>>> www.ridgegroupme.com
>>>
>>>
>>>
>>> This message is confidential. It may also be privileged or otherwise
>>> protected by work product immunity or other legal rules. If you have
>>> received it by mistake, please let us know by e-mail reply and delete it
>>> from your system; you may not copy this message or disclose its contents to
>>> anyone. Please send us by fax any message containing deadlines as incoming
>>> e-mails are not screened for response deadlines. The integrity and security
>>> of this message cannot be guaranteed on the Internet.
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Sunday, July 5, 2020 11:02 AM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Wendell Peji <[email-masked]>; customer care <
>>> [email-masked]>; Support <[email-masked]>; Amir <
>>> [email-masked]>; Sales <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>>> Pet Hair Eraser Turbo // Damaged
>>>
>>>
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> We are issuing customer a replacement as a customer  cannot wait
>>>
>>> Please update CRa once received
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 3:27 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Wendell,
>>>
>>>
>>>
>>> Please find the attached VRA copy for your reference and issue us a
>>> credit note.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 1:34 PM Wendell Peji <
>>> [email-masked]> wrote:
>>>
>>> HI Den Mark,
>>>
>>>
>>>
>>> Good afternoon.
>>>
>>> Could you please forward your location so I could pass to our driver?
>>>
>>>
>>>
>>> Thank you.
>>>
>>> Warm Regards,
>>>
>>> *Wendell*
>>>
>>> BISSELL Service Coordinator
>>> [email-masked]
>>>
>>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>>
>>> *Ridge Household Trading LLC*
>>> +971 6 538 6169
>>> Warehouse 10 & 11, Industrial Area 13
>>> Sharjah, UAE | PO Box 81202
>>> www.ridgegroupme.com
>>>
>>>
>>>
>>> This message is confidential. It may also be privileged or otherwise
>>> protected by work product immunity or other legal rules. If you have
>>> received it by mistake, please let us know by e-mail reply and delete it
>>> from your system; you may not copy this message or disclose its contents to
>>> anyone. Please send us by fax any message containing deadlines as incoming
>>> e-mails are not screened for response deadlines. The integrity and security
>>> of this message cannot be guaranteed on the Internet.
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Saturday, July 4, 2020 9:10 AM
>>> *To:* Wendell Peji <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Support <
>>> [email-masked]>; Amir <[email-masked]>; Sales <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>>> Pet Hair Eraser Turbo // Damaged
>>>
>>>
>>>
>>> Dear Wendell,
>>>
>>>
>>>
>>> Please update.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 8:55 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>> Hello Wendell,
>>>
>>>
>>>
>>> Any update please?
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 4:24 PM Wendell Peji <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Good afternoon.
>>>
>>> New spare part is coming this week, maximum Thursday. Once received, we
>>> will deliver the spare part to your location.
>>>
>>>
>>>
>>> Please bear with us until then.
>>>
>>>
>>>
>>> Thank you.
>>>
>>> Warm Regards,
>>>
>>> *Wendell*
>>>
>>> BISSELL Service Coordinator
>>> [email-masked]
>>>
>>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>>
>>> *Ridge Household Trading LLC*
>>> +971 6 538 6169
>>> Warehouse 10 & 11, Industrial Area 13
>>> Sharjah, UAE | PO Box 81202
>>> www.ridgegroupme.com
>>>
>>>
>>>
>>> This message is confidential. It may also be privileged or otherwise
>>> protected by work product immunity or other legal rules. If you have
>>> received it by mistake, please let us know by e-mail reply and delete it
>>> from your system; you may not copy this message or disclose its contents to
>>> anyone. Please send us by fax any message containing deadlines as incoming
>>> e-mails are not screened for response deadlines. The integrity and security
>>> of this message cannot be guaranteed on the Internet.
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 4:19 PM
>>> *To:* Wendell Peji <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Support <
>>> [email-masked]>; [email-masked]; Amir <
>>> [email-masked]>; Sales <[email-masked]>
>>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>>> Pet Hair Eraser Turbo // Damaged
>>>
>>>
>>>
>>> Dear Wendell,
>>>
>>>
>>>
>>> Update us please and deliver replacement.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 9:58 AM Wendell Peji <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Good morning.
>>>
>>> May we assist you by replacing the handle of the machine from our side
>>> so we could close this issue in fast manner.
>>>
>>>
>>>
>>> Please advise when did the customer purchased and received the unit?
>>>
>>> Kindly advise also where would you like to receive the replacement
>>> handle.
>>>
>>>
>>>
>>> Thank you.
>>>
>>> Warm Regards,
>>>
>>> *Wendell*
>>>
>>> BISSELL Service Coordinator
>>> [email-masked]
>>>
>>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>> <https://htmlsig.com/t/000001ET4ZNB>
>>>
>>> *Ridge Household Trading LLC*
>>> +971 6 538 6169
>>> Warehouse 10 & 11, Industrial Area 13
>>> Sharjah, UAE | PO Box 81202
>>> www.ridgegroupme.com
>>>
>>>
>>>
>>> This message is confidential. It may also be privileged or otherwise
>>> protected by work product immunity or other legal rules. If you have
>>> received it by mistake, please let us know by e-mail reply and delete it
>>> from your system; you may not copy this message or disclose its contents to
>>> anyone. Please send us by fax any message containing deadlines as incoming
>>> e-mails are not screened for response deadlines. The integrity and security
>>> of this message cannot be guaranteed on the Internet.
>>>
>>>
>>>
>>> *From:* Sales <[email-masked]>
>>> *Sent:* Sunday, June 28, 2020 9:49 AM
>>> *To:* Wendell Peji <[email-masked]>
>>> *Cc:* Support <[email-masked]>
>>> *Subject:* FW: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>>> Pet Hair Eraser Turbo // Damaged
>>>
>>>
>>>
>>> FYR.
>>>
>>>
>>>
>>> Thanks & Best regards,
>>>
>>> Anas Elhadi
>>>
>>> *RIDGE Household Trading LLC*
>>>
>>> *P.O. Box 81202*
>>>
>>> *Industrial Area#13*
>>>
>>> *Sharjah, United Arab Emirates*
>>>
>>> *Tel: +971-6-5386169*
>>>
>>> *Mob: +971-52-6066180*
>>>
>>>
>>>
>>> The information contained in this electronic message and any attachments
>>> are intended for specific individuals or entities, and may be confidential,
>>> proprietary or privileged. If you are not the intended recipient, please
>>> notify the sender immediately, delete this message and do not disclose,
>>> distribute or copy it to any third party or otherwise use this message. The
>>> content Electronic messages are not secure or error free and may contain
>>> viruses or may be delayed, and the sender is not liable for any of these
>>> occurrences.
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Sunday, June 28, 2020 9:39 AM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Amir <[email-masked]>; Sales <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>
>>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>>> Pet Hair Eraser Turbo // Damaged
>>>
>>>
>>>
>>> @Vendor....Please if the we didnt receive the reply from your end we
>>> will accept the item and you need to provide us with a credit note
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 11:51 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please update.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 8:10 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please respond.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:received_damaged_not_as_new
>>> Comments :Broken piece
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>