Subject: RE: 600836287 // RESHIP // PAID
From: Cherry Ann Binondo <[email-masked]>
To: Denmark A <[email-masked]>, Anas nazzal <[email-masked]>
Cc: Mostafa saad <[email-masked]>, "[email-masked]" <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, Returns.fc <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>
Date: Mon, 6 Jul 2020 09:32:03 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,
The brand is asking for the date of invoice and when was the item delivered to customer, kindly confirm where is the item now.
Also, please do not mix your request, on this job number 600836287 you have mentioned 2 different issue of same model M700.
Regards,
Cherry

From: Denmark A <[email-masked]>
Sent: Monday, July 6, 2020 12:38 PM
To: Anas nazzal <[email-masked]>; Cherry Ann Binondo <[email-masked]>
Cc: Mostafa saad <[email-masked]>; [email-masked]; lastmile <[email-masked]>; Naib Khan <[email-masked]>; Returns.fc <[email-masked]>; Eugene Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>; customer care <[email-masked]>
Subject: Re: 600836287 // RESHIP // PAID

+Cherry Ann Binondo<mailto:[email-masked]> Please advise.

Regards,
Den mark

On Mon, Jul 6, 2020 at 12:17 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly note that the customer keeps calling us for an update.
Could you please confirm.

Best Regards,
Anas Nazzal

On Mon, Jul 6, 2020 at 10:08 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@[email-masked]<mailto:[email-masked]>
Regards
Mostafa Saad

On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly assist with the below customer as she called again to follow up.

Best regards,
Anas Nazzal

On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

In addition to the above email, please see the below images sent by the customer.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called again to follow up.

She confirmed that she has received the delivery yesterday however it has a missing part. The customer received the bowl without the mixer/machine.

Please see the below image for your reference. The one highlighted in red is missing.

Kindly check and update ASAP. The customer is furious about this.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@[email-masked]<mailto:[email-masked]>  Please make sure to deliver the order ASAP.

Regards
Mostafa Saad

On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please get this item delivered immediately today.

Pankaj please share the number of the driver ASAP.  This customer is so angry now. Please assist!

@Eugene Mugisa<mailto:[email-masked]>
please help
Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]<mailto:[email-masked]>> wrote:
Hello Tea,.

Customer called in again, please ensure the delivery today without fail.

Thank you.

On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Dear LAst Mile team,

Please make sure this  will be delivered this morning.  Customer has been following twice everyday.

Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
Was this reshipped ? please share the shipping details so we can contact the courier.
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please advise as the cust is again following it up.  This has to be done today.

Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

The customer is following up, has this been reshipped?

Who is the courier? Please ensure the delivery today.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mostafa,

Please reship the package to the below address.

Regards,
Den mark

--
Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Mohamed Magdy <[email-masked]>
To: Cherry Ann Binondo <[email-masked]>
Cc: Denmark A <[email-masked]>, Akash Himthani <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Wed, 1 Jul 2020 06:44:06 +0000

@Denmark A<mailto:[email-masked]> ..What is the update here?

On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Denmark,

   Please find below location and contact person.

   Junaid / Ibrahim

   Ideal Star Workshop Equipment Trading L.L.C

   T  +971 4 3474160 M +971 050-4555189

   P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E

   Location: https://goo.gl/maps/iTn1tU9zooG2

   Thanks,

   Cherry

   From: Denmark A <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, June 30, 2020 4:09 PM
   To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
   Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
   Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

   Dear Cherry,

   Could you please share with us your complete service center and contact person.

   Regards,

   Den mark

   On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

      Dear Denmark,

      Please send to service center directly.

      Thanks,

      Cherry

      From: Denmark A <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, June 28, 2020 1:05 PM
      To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
      Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
      Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

      Dear Cherry,

      Please find the attached Sales Invoice for your reference.

      Regards,

      Den mark

      On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Denmark,

         Please send invoice and clarify the issue.

         Thanks,

         Cherry

         From: Denmark A <[email-masked]<mailto:[email-masked]>>
         Sent: Thursday, June 25, 2020 5:29 PM
         To: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>
         Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
         Subject: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

         Dear Vendor,

         Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

         Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it is not working

         We appreciate your support in this matter, Thank you.

         Regards,

         Den mark

         --

          <https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ>