Subject: Re: Urgent: Need CST ID to Dispatch
From: Pavankumar A <[email-masked]>
To: "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, Anne D’souza <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 6 Jul 2020 13:31:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hesham,

Any update here?

On Tue, Jun 30, 2020 at 9:48 AM Ronald Gaviola <[email-masked]> wrote:

> Hesham,
>
> AWB: 3396715302, 3396715372, 3396715442
>
>
>
>
> Regards,
> Ronald
>
>
> On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <
> [email-masked]> wrote:
>
>> Hi Ronald,
>>
>>
>>
>> Can you please share the air waybill numbers also to whom in DHL they
>> have send the passport copies.
>>
>>
>>
>>
>>
>>
>> Hi Khalid,
>>
>>
>>
>> Once received please look into this .
>>
>>
>>
>> Regards,
>>
>> *Hesham* *Hatem*
>> Major Accounts Manager
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>> Phone: +971 4 2924858
>> Mobile: +971 50 1898588
>>
>>  <http://hcoronavirus.dhl>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* 30 June 2020 09:29
>> *To:* Pavankumar A <[email-masked]>; Hesham Hatem (DHL AE) <
>> [email-masked]>
>> *Cc:* ae.mumzworld <[email-masked]>; Anne D’souza <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer care <
>> [email-masked]>; Amir Julkarnain <[email-masked]>; Rodina
>> Magdy <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Urgent: Need CST ID to Dispatch
>>
>>
>>
>> +Hesham Hatem (DHL AE) <[email-masked]>
>>
>>
>>
>> This is very concerning. Our team is taking time to call customers and
>> collecting the passport which is being shared to DHL immediately. However,
>> we are still getting the package returned after sharing the IDs.
>>
>>
>>
>> What part of the process are we missing?
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <[email-masked]>
>> wrote:
>>
>> Hi Khalid,
>>
>>
>>
>> Can you confirm here, Please?
>>
>>
>>
>> We are waiting for your reply
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +ae.mumzworld <[email-masked]> Khalid
>>
>>
>>
>> Please confirm if you have the passport details of this customer so we
>> can proceed with reship now.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]> wrote:
>>
>> Dear Ronald,
>>
>>
>>
>> This is what the customer replied.All 3 belong to the same customer.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>> Anne
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Team,
>>
>>
>>
>> Just to clarify,
>>
>>
>>
>> These are returned shipments with us due to failure to meet the
>> requirements.
>>
>>
>>
>> We can only reship once we get the passport copy and full name
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]> wrote:
>>
>> Dear Pavan,
>>
>>
>>
>> Email has been send to the customer. Shall update you as soon as I
>> receive the reply.
>>
>>
>>
>> Regards
>>
>> Anne
>>
>>
>>
>> On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <[email-masked]>
>> wrote:
>>
>> Dear Ekta,
>>
>>
>>
>> Please provide below JORDAN shipments CST ID for dispatch asap,
>>
>>
>>
>> 600896406
>>
>> 600896408
>>
>> 600896422
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> *Pavankumar A*
>> Last Mile Operations
>>
>> *P* +971 507074205
>> *E* [email-masked] <[email-masked]>
>>
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>> Regards,
>>
>> *Pavankumar A*
>> Last Mile Operations
>>
>> *P* +971 507074205
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-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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