Subject: Re: 600836287 // RESHIP // PAID
From: Anas nazzal <[email-masked]>
To: Mostafa saad <[email-masked]>, [email-masked]
Cc: lastmile <[email-masked]>, Naib Khan <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 12:17:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly note that the customer keeps calling us for an update.
Could you please confirm.

Best Regards,
Anas Nazzal

On Mon, Jul 6, 2020 at 10:08 AM Mostafa saad <[email-masked]>
wrote:

> @[email-masked] <[email-masked]>
> Regards
> Mostafa Saad
>
>
>
> On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly assist with the below customer as she called again to follow up.
>>
>>
>> Best regards,
>> Anas Nazzal
>>
>>
>> On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> In addition to the above email, please see the below images sent by the
>>> customer.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer called again to follow up.
>>>>
>>>> She confirmed that she has received the delivery yesterday however it
>>>> has a missing part. The customer received the bowl without the
>>>> mixer/machine.
>>>>
>>>> Please see the below image for your reference. The one highlighted in
>>>> red is missing.
>>>>
>>>>
>>>> Kindly check and update ASAP. The customer is furious about this.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @[email-masked] <[email-masked]>  Please make
>>>>> sure to deliver the order ASAP.
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please get this item delivered immediately today.
>>>>>>
>>>>>> Pankaj please share the number of the driver ASAP.  This customer is
>>>>>> so angry now. Please assist!
>>>>>>
>>>>>> @Eugene Mugisa <[email-masked]>
>>>>>> please help
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Tea,.
>>>>>>>
>>>>>>> Customer called in again, please ensure the delivery today without
>>>>>>> fail.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear LAst Mile team,
>>>>>>>>
>>>>>>>> Please make sure this  will be delivered this morning.  Customer
>>>>>>>> has been following twice everyday.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi All,
>>>>>>>>> Was this reshipped ? please share the shipping details so we can
>>>>>>>>> contact the courier.
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Team,
>>>>>>>>>>
>>>>>>>>>> Please advise as the cust is again following it up.  This has to
>>>>>>>>>> be done today.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> The customer is following up, has this been reshipped?
>>>>>>>>>>>
>>>>>>>>>>> Who is the courier? Please ensure the delivery today.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> Please reship the package to the below address.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards,*
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>