Subject: Re: Order 600784278 - 33030252511
From: Ronald Gaviola <[email-masked]>
To: Mostafa Said <[email-masked]>, Krizette Masangkay <[email-masked]>, Muhamamd Ali <[email-masked]>
Cc: Maria Katrina Bautista <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Furqan hameed <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 12:08:55 +0400
List-Id: <ccteam.mumzworld.com>

@Krizette Masangkay <[email-masked]> @Muhamamd Ali
<[email-masked]>

Please investigate what happened here. Share the snapshot from the Xray if
you have

AWB: 33030252511

Regards,
Ronald

On Mon, Jul 6, 2020 at 11:56 AM Mostafa Said <[email-masked]>
wrote:

> Hello Ronald,
>
> You are correct she supposes to receive Mumzworld box as a 3rd package,
> and that's what was packaged. no issue from our side.
>
> On Mon, Jul 6, 2020 at 11:42 AM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Mostafa,
>>
>> We dispatched what we received from packing. Please check the labeling of
>> the 3rd package. The customer should not be getting 9 packs of 60 wipes. As
>> I can see the 3rd box should be a Mumzworld box if I am not mistaken
>>
>>
>> Regards,
>> Ronald
>>
>> On Mon, Jul 6, 2020 at 9:22 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hello Maria,
>>>
>>> After checking the CCTV, This order packed and packaged normally without
>>> any issues in 3 packages.
>>> 1st Package for Water wipes 12*60
>>> 2nd Package for the same water wipes 12*60
>>> 3rd package for the rest of the items.
>>> and please note that the customer ordered 2 water wipes only not 3.
>>> @Ronald Gaviola <[email-masked]> Please make sure we
>>> delivered the correct 3 packages.
>>>
>>>
>>> On Mon, Jul 6, 2020 at 9:11 AM Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>>> Hello team,
>>>>
>>>> Please check if all items were packed in this order. The customer
>>>> received 3 boxes but all are waterwipes
>>>>
>>>>
>>>> The customer received below:
>>>>
>>>>
>>>> The customer received the correct # of boxes - 3, however, items are
>>>> not correct.
>>>>
>>>>
>>>>
>>>> We apologize for sending this email just now as the case was part of
>>>> our backlogs.
>>>>
>>>> Please assist.
>>>>
>>>> Thank you
>>>>
>>>
>>>
>>> --
>>>
>>>
>
> --
>
>