Subject: Re: Order 600784278 - 33030252511
From: Mostafa Said <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Maria Katrina Bautista <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Furqan hameed <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 11:55:54 +0400
List-Id: <ccteam.mumzworld.com>

Hello Ronald,

You are correct she supposes to receive Mumzworld box as a 3rd package,
and that's what was packaged. no issue from our side.

On Mon, Jul 6, 2020 at 11:42 AM Ronald Gaviola <[email-masked]> wrote:

> Mostafa,
>
> We dispatched what we received from packing. Please check the labeling of
> the 3rd package. The customer should not be getting 9 packs of 60 wipes. As
> I can see the 3rd box should be a Mumzworld box if I am not mistaken
>
>
> Regards,
> Ronald
>
> On Mon, Jul 6, 2020 at 9:22 AM Mostafa Said <[email-masked]>
> wrote:
>
>> Hello Maria,
>>
>> After checking the CCTV, This order packed and packaged normally without
>> any issues in 3 packages.
>> 1st Package for Water wipes 12*60
>> 2nd Package for the same water wipes 12*60
>> 3rd package for the rest of the items.
>> and please note that the customer ordered 2 water wipes only not 3.
>> @Ronald Gaviola <[email-masked]> Please make sure we delivered the
>> correct 3 packages.
>>
>>
>> On Mon, Jul 6, 2020 at 9:11 AM Maria Katrina Bautista <
>> [email-masked]> wrote:
>>
>>> Hello team,
>>>
>>> Please check if all items were packed in this order. The customer
>>> received 3 boxes but all are waterwipes
>>>
>>>
>>> The customer received below:
>>>
>>>
>>> The customer received the correct # of boxes - 3, however, items are not
>>> correct.
>>>
>>>
>>>
>>> We apologize for sending this email just now as the case was part of our
>>> backlogs.
>>>
>>> Please assist.
>>>
>>> Thank you
>>>
>>
>>
>> --
>>
>>

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