Subject: Re: Email performance
From: Urvika Chaudhary <[email-masked]>
To: Asad <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 6 Jul 2020 00:51:20 -0700 (MST)

Hi Asad, 

Please find below the email & chat performance for 3rd 4th and 5th of July 

	3July 	
	Public Comment 	Resolved 		
Ankit 	34 	25 		59 
Atul 	54 	43 		97 
Ashutosh 	33 	25 		58 
Tijo 	36 	28 		64 

		chat 	Good 	Bad 
	Dipayan 	102 	9 	4 
	Obiedo 	82 	9 	5 
	Ahmed 	OFF 		

	4July 	
	Public Comment 	Resolved 		
Ankit 	0 	30 		30 
Atul 	OFF 	OFF 		0 
Ashutosh 	0 	36 		36 
Tijo 	37 	25 		62 

		chat 	Good 	Bad 
	Dipayan 	OFF 		
	Obiedo 	106 	15 	4 
	Ahmed 	89 	10 	3 

				
	5July 	
	Public Comment 	Resolved 		
Ankit 	0 	21 		21 
Atul 	63 	47 		110 
Ashutosh 	50 	43 		93 
Tijo 	OFF 	OFF 		0 

		chat 	Good 	Bad 
	Dipayan 	132 	11 	7 
	Obiedo 	91 	11 	4 
	Ahmed 	90 	12 	7 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <[email-masked]>, "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, July 1, 2020 11:03:59 AM 
Subject: Re: Email performance 

Hi Urvika, Thanks. 

Chat satisfaction for all agents are very low. This needs to be fixed. 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

[ https://www.instagram.com/mumzworldcom/ ] [ https://www.facebook.com/mumzworld ] [ https://www.youtube.com/user/MumZworld ] [ https://www.snapchat.com/add/mumzworld.com ] [ https://twitter.com/mumzworld ] 

[ https://www.mumzworld.com/en/ ] 

[ https://www.mumzworld.com/en/media-and-press ] 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail. 

From: Urvika Chaudhary <[email-masked]> 
Date: Wednesday, 1 July 2020 at 7:57 AM 
To: Asad <[email-masked]> 
Cc: Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]> 
Subject: Re: Email performance 

Hi Asad, 

Please find below the count for the agents as on 30th June 

30June 

Public Comment 	

Resolved 

Ankit 	

OFF 	

OFF 

Atul 	

51 	

52 

Ashutosh 	

48 	

44 

Tijo 	

44 	

34 

		

chat 

Dipayan 	

149 

Obiedo 	

94 

Ahmed 	

93 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <[email-masked]> 
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, June 30, 2020 2:30:53 PM 
Subject: Re: Email performance 

Hi Ekta, Are you able to give access to these 2 agents? Or is it done by Sara? 

Tijo and Ankit have still not received the credentials 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

[ https://www.instagram.com/mumzworldcom/ ] [ https://www.facebook.com/mumzworld ] [ https://www.youtube.com/user/MumZworld ] [ https://www.snapchat.com/add/mumzworld.com ] [ https://twitter.com/mumzworld ] 

[ https://www.mumzworld.com/en/ ] 

[ https://www.mumzworld.com/en/media-and-press ] 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail. 

From: Urvika Chaudhary <[email-masked]> 
Date: Tuesday, 30 June 2020 at 12:54 PM 
To: Asad <[email-masked]> 
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]> 
Subject: Re: Email performance 

Yes, just 2 of them 

Ashutosh and Atul- Started working on Netsuite from yesterday. 

Tijo and Ankit have still not received the credentials \ 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, June 30, 2020 2:13:22 PM 
Subject: Re: Email performance 

Do they have the access now? 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

[ https://www.instagram.com/mumzworldcom/ ] [ https://www.facebook.com/mumzworld ] [ https://www.youtube.com/user/MumZworld ] [ https://www.snapchat.com/add/mumzworld.com ] [ https://twitter.com/mumzworld ] 

[ https://www.mumzworld.com/en/ ] 

[ https://www.mumzworld.com/en/media-and-press ] 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail. 

From: Urvika Chaudhary <[email-masked]> 
Date: Tuesday, 30 June 2020 at 12:39 PM 
To: Asad <[email-masked]> 
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]> 
Subject: Re: Email performance 

Hi Asasd, 

As already discussed the agents did not have the access to NetSuite and hence have to get back to us on almost every case. 

This has been discussed with Amir Rodina and Ekta and the set target for agents without Netsuite is 40-45 cases per day. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, June 30, 2020 2:05:26 PM 
Subject: Re: Email performance 

Hi Urvika, These numbers are very low. What are the reasons for such low productivity? 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

[ https://www.instagram.com/mumzworldcom/ ] [ https://www.facebook.com/mumzworld ] [ https://www.youtube.com/user/MumZworld ] [ https://www.snapchat.com/add/mumzworld.com ] [ https://twitter.com/mumzworld ] 

[ https://www.mumzworld.com/en/ ] 

[ https://www.mumzworld.com/en/media-and-press ] 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail. 

From: Urvika Chaudhary <[email-masked]> 
Date: Tuesday, 30 June 2020 at 12:12 PM 
To: Asad <[email-masked]> 
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]> 
Subject: Email performance 

Hi Asad, 

As discussed, please find below the email served by the agents as on 28th and 29th June. 

28June 	

29 June 	

Public Comment 	

Resolved 	

Public Comment 	

Resolved 	

Ankit 	

39 	

29 	

42 	

27 	

Atul 	

22 	

29 	

43 	

30 	

Ashutosh 	

19 	

15 	

19 	

13 	

Tijo 	

OFF 	

OFF 	

33 	

23 	

Please let me know for any further clarification 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 

[ http://www.livesalesman.com/ | www.livesalesman.com ]