Subject: Re: Missing Items 600884532
From: Vipul Arora <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Jaymar Tolentino <[email-masked]>, Vipin Raj <[email-masked]>, Ashish Nair <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Mon, 6 Jul 2020 10:12:06 +0400
List-Id: <ccteam.mumzworld.com>

@Mohamed Magdy <[email-masked]> Still waiting for Jaymar to update

@Jaymar Tolentino <[email-masked]> Kindly update here

On Mon, 6 Jul 2020 at 10:03, Mohamed Magdy <[email-masked]> wrote:

> Are we done here?
>
> On Sat, Jul 4, 2020 at 3:17 PM Mostafa Said <[email-masked]>
> wrote:
>
>> +Vipul Arora <[email-masked]> Could you please update here.
>>
>> On Fri, Jul 3, 2020 at 9:28 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly share the latest update for the below customer.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]>
>>> wrote:
>>>
>>>> Dear Jaymar,
>>>>
>>>> We received it as single piece as you can check attached PO also
>>>> description is old due to which receiver received as a single piece
>>>>
>>>>
>>>> On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]> wrote:
>>>>
>>>>> @Vipul Arora <[email-masked]>  - Please update regarding the
>>>>> subject missing pcs.
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Ashish.S.Nair*
>>>>> Inventory Controller
>>>>>
>>>>>
>>>>> *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
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>>>>> <https://twitter.com/mumzworld>
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>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> KIndly assist with the below customer.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear All,
>>>>>>>
>>>>>>> Kindly assist with the below as the customer called again to follow
>>>>>>> up.
>>>>>>>
>>>>>>> Best Regard,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_7156588464432068775_m_-5533579562418208306_m_-4134292194138220425_m_-2766511847062653496_m_1640692495640244575_m_-2854117899017669703_m_2174649429300084725_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Jaymar
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As per PO we supplied and your receiving team also received as per
>>>>>>>> PO. For your reference please check the our invoice copy.
>>>>>>>>
>>>>>>>> Its clear from our side we supplied correct.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see the invoice there is no cutting.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thanks, and Regards*
>>>>>>>>
>>>>>>>> Shek Hussain
>>>>>>>>
>>>>>>>> E-Commerce Sales Executive
>>>>>>>>
>>>>>>>> Hassani Trading Co.
>>>>>>>>
>>>>>>>> +971564098684
>>>>>>>>
>>>>>>>> PO Box : 286
>>>>>>>>
>>>>>>>> Dubai investment Park-1
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>>>> *Sent:* 21 June 2020 9:22 PM
>>>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer
>>>>>>>> care <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>>>>> Kanika Munjal <[email-masked]>; Vipul Arora <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Shek,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see below PO for your reference.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> POMUMZ_DXB205107 Hassani Trading Co
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Jaymar Tolentino*
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Jaymar
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Yes we are always ready to support you
>>>>>>>>
>>>>>>>> Please shared the PO reference I will investigate and Update you
>>>>>>>> morning.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thanks, and Regards*
>>>>>>>>
>>>>>>>> Shek Hussain
>>>>>>>>
>>>>>>>> E-Commerce Sales Executive
>>>>>>>>
>>>>>>>> Hassani Trading Co.
>>>>>>>>
>>>>>>>> +971564098684
>>>>>>>>
>>>>>>>> PO Box : 286
>>>>>>>>
>>>>>>>> Dubai investment Park-1
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>>>> *Sent:* 21 June 2020 4:09 PM
>>>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer
>>>>>>>> care <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>>>>> MISOperation <[email-masked]>; Kanika Munjal <
>>>>>>>> [email-masked]>; Vipul Arora <[email-masked]>
>>>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Shek,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please support the customer on the below issue. Kindly include it
>>>>>>>> for tom delivery.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Jaymar Tolentino*
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Ashish,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We received it as a single item because the description was changed
>>>>>>>> on the 3rd of June as pack of 6 post PO creation. Vendor brought printed PO
>>>>>>>> as Single piece and we received the same as single.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Jaymar Tolentino <[email-masked]> : Kindly check with
>>>>>>>> vendor to supply short qty against PO.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> Vipul
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Habib,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please be informed that the missing pcs were not physically found.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>>>>>> subject matter & give ur feedback.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> *Ashish.S.Nair*
>>>>>>>> Inventory Controller
>>>>>>>>
>>>>>>>>
>>>>>>>> *E* [email-masked]
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> @Ashish Nair <[email-masked]>  please help her.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer called again to follow up.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Muhammad Habib <[email-masked]> The item in our website
>>>>>>>> shows that it is a pack of 6. In a single order the customer should
>>>>>>>> receive 6 packs/qty of the item.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly check and advise asap.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>>
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)'
>>>>>>>> via customer care <[email-masked]> wrote:
>>>>>>>>
>>>>>>>> ##- Please type your reply above this line -##
>>>>>>>>
>>>>>>>> You are registered as a CC on this request (1123603). Reply to this
>>>>>>>> email to add a comment to the request.
>>>>>>>>
>>>>>>>> *Jayson Reyes* (Mumzworld.com)
>>>>>>>>
>>>>>>>> Jun 14, 2020, 9:34:39 AM GMT+4
>>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Please see attached screenshot from vendor sheet
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Jayson Reyes
>>>>>>>>
>>>>>>>> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e:
>>>>>>>> [email-masked] │ w: www.mumzworld.com
>>>>>>>>
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Anas* (Mumzworld.com)
>>>>>>>>
>>>>>>>> Jun 13, 2020, 3:37:58 PM GMT+4
>>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> Kindly advise as the product Rudolfs - Pear Prune Smoothie For
>>>>>>>> Babies 110g - Pack Of 6 is showing in our website as pack of 6.
>>>>>>>> Please find the below screenshot for the same
>>>>>>>>
>>>>>>>> Virus-free. www.avast.com (
>>>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>>>> )
>>>>>>>>
>>>>>>>> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Anas,
>>>>>>>>
>>>>>>>> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
>>>>>>>> I pc was ordered and the same was picked and packed.
>>>>>>>> Further for your action please.
>>>>>>>> Screenshot attached for your reference.
>>>>>>>>
>>>>>>>> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> The below customer complained that only pack has been delivered
>>>>>>>> pack has been delivered from Rudolfs - Pear Prune Smoothie For Babies 110g
>>>>>>>> - Pack Of 6
>>>>>>>>
>>>>>>>> Order Number 600884532
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>> Virus-free. www.avast.com (
>>>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>>>> )
>>>>>>>>
>>>>>>>> --
>>>>>>>> You received this message because you are subscribed to the Google
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>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>> send an email to [email-masked].
>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com
>>>>>>>> (
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com?utm_medium=email&utm_source=footer)
>>>>>>>> .
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Thanks & regards,
>>>>>>>>
>>>>>>>> Attachment(s)
>>>>>>>> image.png
>>>>>>>> <https://mumzworldhelp.zendesk.com/attachments/token/dYumCT5Rd9LEcLMSB9vI1Oi1I/?name=image.png>
>>>>>>>> image.png
>>>>>>>> <https://mumzworldhelp.zendesk.com/attachments/token/8FfHqHY0rr1m1Rh7nJirsqbOg/?name=image.png>
>>>>>>>>
>>>>>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
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>>>>>>>>
>>>>>>>> [R5R7WE-YQZX]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
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>>>>>>>
>>>>>> --
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>>> .
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>>
>>
>> --
>>
>>
>
> --
>
>