Subject: Re: 600805571 - CRA_AR_RE11555
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>, Taiba <[email-masked]>, Alvin Balmeo <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Mon, 6 Jul 2020 10:09:09 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

We will receive the CRA to refund the customer.

@Mostafa saad <[email-masked]> We did not receive the physical
item from CRA_ARA_RE12406, and needed to be deducted from the driver as  he
received an extra item without confirmation.

Regards,
Den mark

On Mon, Jul 6, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:

> Hi Magdy,
>
> Need your assistance on this case, the customer has returned the item
> along with the previous CRA
>
> To avoid further escalation have raised a GC for the item
>
>
> Regards,
> Alina
>
> On Sun, Jul 5, 2020 at 5:44 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy / Mostafa,
>>
>> The customer is complaining of the  Letter Light Box - A5 sent along with
>> the Pillow-cover.
>>
>> Whom do I escalate this to? Customer is escalating the same.
>>
>> @Taiba <[email-masked]> Could you please confirm how many items were
>> collected by the driver as the customer says she sent two items together
>>
>> @Ekta Jesswani <[email-masked]> should I give GC customer claims
>> returning the item during the collection
>>
>> Regards,
>> Alina
>>
>> On Thu, Jul 2, 2020 at 12:56 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Magdy,
>>>
>>> The customer is complaining of the  Letter Light Box - A5 sent along
>>> with the Pillow-cover.
>>>
>>> Whom do I escalate this to? Customer is escalating the same.
>>>
>>> @Taiba <[email-masked]> Could you please confirm how many items were
>>> collected by the driver as the customer says she sent two items together
>>>
>>> Regards,
>>> Alina
>>>
>>> On Tue, Jun 30, 2020 at 10:25 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> Process what u have received only
>>>>
>>>> On Tue, Jun 30, 2020 at 9:59 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mostafa,
>>>>>
>>>>> Only CRA_AR_RE11555 - SKU MBN-MBN-5713687190029 only received.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Tue, Jun 30, 2020 at 9:51 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Denmark A <[email-masked]>  Please check and confirm if you
>>>>>> received this order
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:50 PM Taiba <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> It has been delivered to your warehouse on 04/26/2020 @ 11:48 am
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Taiba Asghar*
>>>>>>> Key Account Executive
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 52 314 8509
>>>>>>>
>>>>>>> e: [email-masked] <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>> *Sent:* Monday, June 29, 2020 5:34 PM
>>>>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>>>>> *Cc:* Mohamed Magdy <[email-masked]>; Denmark A <
>>>>>>> [email-masked]>; Alvin Balmeo <[email-masked]>;
>>>>>>> customer care <[email-masked]>; Ekta Jesswani <
>>>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>>>>>> *Subject:* Re: 600805571 - CRA_AR_RE11555
>>>>>>>
>>>>>>> @Taiba Jeebly <[email-masked]>  Please confirm here if Jeebly
>>>>>>> returned this AWB ( JB216326 ) to the WH.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 5:32 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> Order# 600805571
>>>>>>>
>>>>>>> 2 CRAs on it
>>>>>>>
>>>>>>> CRA_AR_RE11555 for the item - MBN-MBN-5713687190029 Luxury Organic
>>>>>>> Nursing Pillow Cover - Midnight Dust
>>>>>>> status - REFUNDED
>>>>>>> Was Updated on the old collection Tracker
>>>>>>> Assigned to
>>>>>>> JEEBLY JB216326
>>>>>>>
>>>>>>> CRA_AR_RE12406 SKU SBF-EZ_LL_A5 - Letter Light Box - A5 - PENDING
>>>>>>> REIPT
>>>>>>>
>>>>>>> Customer claims that she sent both the items in the CRA
>>>>>>> CRA_AR_RE11555. The customer later told us that she has sent us a second
>>>>>>> item hence I had to create another CRA to received on the system
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 5:17 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Alina
>>>>>>>
>>>>>>>
>>>>>>> Which one collects the item from the customer? I didn't see this CRA
>>>>>>> on the sheet
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> The item Letter Light Box - A5 was sent with the Pillow Born
>>>>>>> Copenhagen - Organic Nursing Pillow Cover Midnight Dust (CRA
>>>>>>> CRA_AR_RE11555)
>>>>>>>
>>>>>>> Please check if by any chance we have received it
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> Do you still need the CRA
>>>>>>> for this item on the sheet its already collected
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Sun, Jun 28, 2020 at 2:07 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]>  The is now CRA on the sheet
>>>>>>> to update it.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 28, 2020 at 2:05 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Alina,
>>>>>>>
>>>>>>> Item not yet received.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 8:29 AM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa and Denmark,
>>>>>>>
>>>>>>> Please advise if we received the below along with the CRA_AR_RE11555
>>>>>>>
>>>>>>>
>>>>>>> 600805571 SBF-EZ_LL_A5
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=413253> Letter
>>>>>>> Light Box - A5
>>>>>>> Customer said sent them together.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 1:43 PM Alvin Balmeo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Umang,
>>>>>>>
>>>>>>>
>>>>>>> Please update the CRA the items were already collected
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>>
>>>>