Subject: Re: شكوى
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: customer care <[email-masked]>, Mona Ataya <[email-masked]>
Date: Mon, 6 Jul 2020 10:05:17 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

Please note the refund processed to the customer account successfully. Case
solved.

Thank you.

On Sun, 5 Jul 2020 at 11:15, Malak Nobeh <[email-masked]> wrote:

> Hello,
>
> We have processed the refund as per the customer request under the ticket
> #1170934 and it will be deposited on her account within 2-3 working
> days.Kindly note we tried to call the customer on her registered mobile
> number +966560229677 and there is no answer, email sent to her.
>
> Thanks.
>
>
>
> On Sun, 5 Jul 2020 at 08:08, Consumer Rights <[email-masked]>
> wrote:
>
>> Dear Malak,
>>
>>
>>
>> Gentle reminder on the below as the customer did not get contacted from
>> your end.
>>
>>
>>
>> Kindly request to contact the customer to avoid further complications.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
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>> *dda.gov.ae* <https://dda.gov.ae/>
>>
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>>  <https://dda.gov.ae/>
>>
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>>
>>
>> <https://ae.linkedin.com/company/dubai-development-authority>
>>
>> <https://twitter.com/dxbdevauthority>
>>
>>
>>
>>
>>
>> *Disclaimer Notice (1) This email, including attachments, is confidential
>> and may be legally privileged. If you are not the intended recipient(s),
>> any disclosure, copying, distribution or other use or reliance upon this
>> email, including attachments, is prohibited and may be unlawful. If you
>> have received this email in error please notify the sender by return email,
>> and delete this email and attachments and destroy any copies. (2) DDA does
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>> guidance or expresses a view, this is not to be considered or relied upon
>> as legal advice and it is recommended that you obtain independent legal
>> advice.*
>>
>>
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>> *From:* Consumer Rights
>> *Sent:* Sunday, June 28, 2020 11:13 AM
>> *To:* Malak Nobeh <[email-masked]>
>> *Cc:* [email-masked]; [email-masked]
>> *Subject:* FW: شكوى
>>
>>
>>
>> Dear Malak,
>>
>> Hope all is well,
>>
>> Unfortunately we received a complaint (attached) in regards to the
>> company. We would appreciate if the matter is resolved as we are here to
>> protect our business partners. Kindly escalate the matter to the concerned
>> department and contact the customer for any clarifications/documentations.
>>
>> Apologies for the inconvenience,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *dda.gov.ae*
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049338160&sdata=Dy5g03GlgrOWvKJQiO5R0WzQS%2F1pTavR3Mrp7xCvTL8%3D&reserved=0>
>>
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>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049348150&sdata=lc10BhNxtsR1q41RHkYPM9utB5%2F%2FpoOaM0xfCmthrFc%3D&reserved=0>
>>
>>
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>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049348150&sdata=aoqo1Q9aAtdiEXyznqsLbvse2OC4CZ09%2Bx25xjgFFZE%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049358136&sdata=X3KIAbkrTU9wURfo1oPifYlMYQs01p7MUQ7ZoCpm4M0%3D&reserved=0>
>>
>>
>>
>>
>>
>> *Disclaimer Notice (1) This email, including attachments, is confidential
>> and may be legally privileged. If you are not the intended recipient(s),
>> any disclosure, copying, distribution or other use or reliance upon this
>> email, including attachments, is prohibited and may be unlawful. If you
>> have received this email in error please notify the sender by return email,
>> and delete this email and attachments and destroy any copies. (2) DDA does
>> not provide legal advice. If this email, including attachments, contains
>> guidance or expresses a view, this is not to be considered or relied upon
>> as legal advice and it is recommended that you obtain independent legal
>> advice.*
>>
>>
>>
>>
>>
>> *From:* دلال المرّي <[email-masked]>
>> *Sent:* Friday, June 26, 2020 6:27 PM
>> *To:* Info DDA <[email-masked]>
>> *Subject:* شكوى
>>
>>
>>
>> ⚠
>>
>> *CAUTION: This Is An External Email.*
>>
>> السلام عليكم
>>
>> انا حابه اشتكي على موقع ممازورد ( متجر عالم الامهات)
>>
>> انا كنت طالبه من عندهم فرشة تنظيف الوجه لونا وارسلو المنتج كانت العلبه
>> مفتوحه والمنتج مايشتغل اتواصلت معاهم يرجعو ياخذو المنتج ويرجعو المبلغ هذا
>> الكلام من شهر مارس تاريخ 15 اخذو مني المنتج ولحد اليوم اطالب بالمبلغ
>> مارجعوه كل مرا اكلمهم يقولو من 10 ايام لحد14 ويكون رجع المبلغ وكل مرا يطلعو
>> يسكلو لان المبلغ لاحد الان مارجعو انا تعبت وانا احري وراهم عشان فلوسي ابسط
>> حقوقي بعد الانتظار دا كلو انو  يتم تعويض مع ترجيع المبلغ .
>>
>>
>>
>> رقم الطلب (200246988)
>>
>>
>>
>> الاسم : Dalal almarri
>>
>> رقم التواصل : 0544773347
>>
>>
>>
>> اتمنى منكم حل المشكله لانها اخذت اكبر من حجمها وشكرا .
>>
>> راح ارفق فاتورة الشراء مع الرساله .
>>
>>
>
>
> --
>
>

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