Subject: Re: 600836287 // RESHIP // PAID
From: Anas nazzal <[email-masked]>
To: Mostafa saad <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, Denmark A <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, [email-masked], Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 09:45:47 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as she called again to follow up.

Best regards,
Anas Nazzal

On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> In addition to the above email, please see the below images sent by the
> customer.
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The customer called again to follow up.
>>
>> She confirmed that she has received the delivery yesterday however it has
>> a missing part. The customer received the bowl without the mixer/machine.
>>
>> Please see the below image for your reference. The one highlighted in red
>> is missing.
>>
>>
>> Kindly check and update ASAP. The customer is furious about this.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @[email-masked] <[email-masked]>  Please make sure
>>> to deliver the order ASAP.
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Please get this item delivered immediately today.
>>>>
>>>> Pankaj please share the number of the driver ASAP.  This customer is so
>>>> angry now. Please assist!
>>>>
>>>> @Eugene Mugisa <[email-masked]>
>>>> please help
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Tea,.
>>>>>
>>>>> Customer called in again, please ensure the delivery today without
>>>>> fail.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear LAst Mile team,
>>>>>>
>>>>>> Please make sure this  will be delivered this morning.  Customer has
>>>>>> been following twice everyday.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi All,
>>>>>>> Was this reshipped ? please share the shipping details so we can
>>>>>>> contact the courier.
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> Please advise as the cust is again following it up.  This has to be
>>>>>>>> done today.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> The customer is following up, has this been reshipped?
>>>>>>>>>
>>>>>>>>> Who is the courier? Please ensure the delivery today.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Mostafa,
>>>>>>>>>>
>>>>>>>>>> Please reship the package to the below address.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>