Subject: Re: SO# 600890128_3
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Clearway Express <[email-masked]>, Taqwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, Ravaid Qasim <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 09:00:06 +0400
List-Id: <ccteam.mumzworld.com>

@Hyacinth Joyce <[email-masked]>  Please check this with outbound team

Regards
Mostafa Saad

On Mon, Jul 6, 2020 at 8:56 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> The customer is referring about the 2nd shipment - so  600890128_2. On
> our system shows that it is shipped in 4 packages.
>
>
> The customer did not receive the packaged labelled as 4 out of 4.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 2 Jul 2020 at 11:21, Mostafa saad <[email-masked]> wrote:
>
>> Hello Hyacinth
>>
>> We have received only one box for this order from outbound and
>> delivered to the customer
>>
>> So can you please ask the customer to capture the box that she received
>> to confirm with her how many pieces for this shipment
>>
>> Because as per our system WImo this order only one box
>>
>>
>>
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Wed, Jul 1, 2020 at 4:42 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer called again to follow up.
>>>
>>> She informed that she received the delivery yesterday  of 1 package
>>> which is labelled as 3 out of 4 for shipment  600890128_2 .
>>>
>>> The customer is waiting for the delivery of the 4th package. The
>>> shipment shows shipped in 4 packages.
>>>
>>>
>>> @Mostafa saad <[email-masked]> Kindly assist and check about
>>> the 4th package on the 2nd shipment. The customer is very upset and needs
>>> to receive it today.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Wed, 1 Jul 2020 at 16:00, Clearway Express <[email-masked]>
>>> wrote:
>>>
>>>> Hi Taqwa,
>>>>
>>>> This order was delivered yesterday at around 17:30 hrs yesterday to the
>>>> secretary of the customer in office 3003 Emaar Boulevard plaza tower 1. At
>>>> the same time her secretary opened and sent pictures of the order to the
>>>> customer.
>>>>
>>>> regards
>>>> Hashim
>>>> Clearway Express
>>>>
>>>> On Wed, 1 Jul 2020 at 15:53, Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> Kindly assist, cm extremely angry about the delay, and she want the
>>>>> order today.
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 11:44 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please note down her assistant number below
>>>>>>
>>>>>> 971566159615
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 11:42 AM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Yassen
>>>>>>>
>>>>>>>
>>>>>>> Please give us another phone number for the customer because she is
>>>>>>> not responding and the address incomplete.
>>>>>>>
>>>>>>> @Clearway Express <[email-masked]> FYI
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 9:27 AM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> Please reship the shipment
>>>>>>>> today urgently
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 9:37 PM Ravaid Qasim <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> It was returned to the warehouse yesterday to Mr Qayum.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Mon, Jun 29, 2020 at 1:38 PM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Please arrange the delivery by today, the customer is traveling
>>>>>>>>>> tomorrow
>>>>>>>>>>
>>>>>>>>>> Kindly check and update us
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> * <http://www.careem.com/> *
>>>>>>>>> *Ravaid Qasim *
>>>>>>>>>
>>>>>>>>> *B2B Ops Lead -  UAE.*
>>>>>>>>>
>>>>>>>>> *Mobile*: +971 (0)522998304
>>>>>>>>>
>>>>>>>>> <https://www.facebook.com/gocareem/>
>>>>>>>>> <https://twitter.com/careemuae>
>>>>>>>>> <https://www.instagram.com/careemuae/>
>>>>>>>>> <https://www.youtube.com/channel/UCqCrbhNrNv4CZVzD-OqU5VQ>
>>>>>>>>>
>>>>>>>>>
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>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>