Subject: Re: Points pay Option
From: Sara Ahmed <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Mon, 6 Jul 2020 08:57:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Michaela,

Pointspay is now active again on the website.

Can you share the customer's contact information please?

Thanks,
Sara

On Sun, 5 Jul 2020 at 18:46, Angeli Fontillas <[email-masked]> wrote:

> Hello Sara,
>
> May we know if this issue with Pointspay has been fixed please?
>
> Customer is following up and still not able to see it as an option on the
> website.
>
> Thank you.
>
> On Fri, 3 Jul 2020 at 13:50, Michaela Manibo <
> [email-masked]> wrote:
>
>> Thank you!
>>
>> This is noted.
>>
>>
>>
>>
>>
>> On Fri, Jul 3, 2020 at 1:48 PM Sara Ahmed <[email-masked]>
>> wrote:
>>
>>> Hi Michaela,
>>>
>>> There is an issue with the payment method at the moment, it is not
>>> showing on the frontend.
>>>
>>> We are investigating this at the moment, but expect it to be resolved by
>>> Sunday.
>>>
>>> Regards
>>> Sara
>>>
>>> On Fri, 3 Jul 2020 at 1:44 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Good afternoon..
>>>>
>>>> We have received a call from a customer saying pointspay is not
>>>> appearing on the system but I haven't seen any communication or information
>>>> cascaded about it. Is this temporary or do we have an expected time it will
>>>> be added back as a payment option
>>>>
>>>> Thanks
>>>>
>>>> --
>>>
>>> *Sara Ahmed*
>>>
>>> Head of Technology
>>>
>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 

*Sara Ahmed*

Head of Technology

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE