Subject: Re: SO# 600890128_3
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Clearway Express <[email-masked]>, Taqwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, Ravaid Qasim <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 08:56:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer is referring about the 2nd shipment - so  600890128_2. On our
system shows that it is shipped in 4 packages.

The customer did not receive the packaged labelled as 4 out of 4.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 2 Jul 2020 at 11:21, Mostafa saad <[email-masked]> wrote:

> Hello Hyacinth
>
> We have received only one box for this order from outbound and
> delivered to the customer
>
> So can you please ask the customer to capture the box that she received to
> confirm with her how many pieces for this shipment
>
> Because as per our system WImo this order only one box
>
>
>
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Wed, Jul 1, 2020 at 4:42 PM Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The customer called again to follow up.
>>
>> She informed that she received the delivery yesterday  of 1 package which
>> is labelled as 3 out of 4 for shipment  600890128_2 .
>>
>> The customer is waiting for the delivery of the 4th package. The shipment
>> shows shipped in 4 packages.
>>
>>
>> @Mostafa saad <[email-masked]> Kindly assist and check about
>> the 4th package on the 2nd shipment. The customer is very upset and needs
>> to receive it today.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Wed, 1 Jul 2020 at 16:00, Clearway Express <[email-masked]>
>> wrote:
>>
>>> Hi Taqwa,
>>>
>>> This order was delivered yesterday at around 17:30 hrs yesterday to the
>>> secretary of the customer in office 3003 Emaar Boulevard plaza tower 1. At
>>> the same time her secretary opened and sent pictures of the order to the
>>> customer.
>>>
>>> regards
>>> Hashim
>>> Clearway Express
>>>
>>> On Wed, 1 Jul 2020 at 15:53, Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> Kindly assist, cm extremely angry about the delay, and she want the
>>>> order today.
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 11:44 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Please note down her assistant number below
>>>>>
>>>>> 971566159615
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 11:42 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Yassen
>>>>>>
>>>>>>
>>>>>> Please give us another phone number for the customer because she is
>>>>>> not responding and the address incomplete.
>>>>>>
>>>>>> @Clearway Express <[email-masked]> FYI
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 9:27 AM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> Please reship the shipment
>>>>>>> today urgently
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 9:37 PM Ravaid Qasim <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> It was returned to the warehouse yesterday to Mr Qayum.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 1:38 PM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please arrange the delivery by today, the customer is traveling
>>>>>>>>> tomorrow
>>>>>>>>>
>>>>>>>>> Kindly check and update us
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>> * <http://www.careem.com/> *
>>>>>>>> *Ravaid Qasim *
>>>>>>>>
>>>>>>>> *B2B Ops Lead -  UAE.*
>>>>>>>>
>>>>>>>> *Mobile*: +971 (0)522998304
>>>>>>>>
>>>>>>>> <https://www.facebook.com/gocareem/>
>>>>>>>> <https://twitter.com/careemuae>
>>>>>>>> <https://www.instagram.com/careemuae/>
>>>>>>>> <https://www.youtube.com/channel/UCqCrbhNrNv4CZVzD-OqU5VQ>
>>>>>>>>
>>>>>>>>
>>>>>>>> *This email, including any information it contains and any
>>>>>>>> attachments to it, is confidential and may be privileged. This email is
>>>>>>>> intended only for the use of the named recipient(s). If you are not a named
>>>>>>>> recipient, please notify the sender immediately by replying to this message
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>>>>>>>> Careem reserves the right to monitor all communications from or to this
>>>>>>>> account.*
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>