Subject: Complaint Against Mumzworld
From: Consumer Rights <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 6 Jul 2020 04:52:13 +0000
List-Id: <ccteam.mumzworld.com>

Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cffef93b667ca4c2c04e308d820b33eb7%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295301508341271&sdata=W%2F7K6EUU8FRY60B%2F04p%2F79hhmAkmGaAcv1KPX4nnoa0%3D&reserved=0>

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Subject: Fwd: [Mumzworld.com] Re: Offline Message from Ghada Al-Osais
From: Ghada Al-Osais <[email-masked]>
To: Consumer Rights <[email-masked]>
Date: Sun, 5 Jul 2020 12:26:16 +0000

⚠        CAUTION: This Is An External Email.

---------- Forwarded message ---------
From: Ghada Al-Osais <[email-masked]<mailto:[email-masked]>>
Date: Sun, 5 Jul 2020 at 15:06
Subject: Fwd: [Mumzworld.com] Re: Offline Message from Ghada Al-Osais
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>

so much emails sent and no response

---------- Forwarded message ---------
From: Ghada Al-Osais <[email-masked]<mailto:[email-masked]>>
Date: Sun, 21 Jun 2020 at 10:17
Subject: Re: [Mumzworld.com] Re: Offline Message from Ghada Al-Osais
To: Mumzworld Customer Care <[email-masked]<mailto:[email-masked]>>

I want to know where is my order????????

On Sun, 21 Jun 2020 at 10:14 Mumzworld Customer Care <[email-masked]<mailto:[email-masked]>> wrote:

   ##- Please type your reply above this line -##

   We’ve got news for you: Your ticket (1139553) has been updated. Feel free to reply to this email with any questions.

 <https://secure.gravatar.com/avatar/5aa624dc96096fbe45d170c037d5f048?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Ghada Al-Osais

Jun 21, 2020, 11:14 AM GMT+4

hello

   This email is a service from Mumzworld.com. Delivered by Zendesk<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DMumzworld.com%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7Cc94b0e22859b4cc7f92008d820dea481%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295487902225551&sdata=x8mrmou2ddl%2BKWRJn5%2FpKdAMen%2BMqlHBDSCs%2Fd9Np0s%3D&reserved=0> | Privacy Policy <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fcompany%2Fcustomers-partners%2Fprivacy-policy&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7Cc94b0e22859b4cc7f92008d820dea481%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295487902235546&sdata=Ba3Qu01dNyBLKA384fo89JD2KVGh9MW8XBtsu%2FKcmiQ%3D&reserved=0>
   [9362XZ-9WEX]

Subject: Fwd: Mumzworld.com: Shipment # 100133530 for Order # 100152995
From: Ghada Al-Osais <[email-masked]>
To: Consumer Rights <[email-masked]>
Date: Sun, 5 Jul 2020 12:25:50 +0000

⚠        CAUTION: This Is An External Email.

---------- Forwarded message ---------
From: Ghada Al-Osais <[email-masked]<mailto:[email-masked]>>
Date: Sun, 5 Jul 2020 at 15:07
Subject: Fwd: Mumzworld.com: Shipment # 100133530 for Order # 100152995
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>

those three orders i didnot recieve and i want a refund.

---------- Forwarded message ---------
From: Mumzworld <[email-masked]<mailto:[email-masked]>>
Date: Tue, 2 Jun 2020 at 03:44
Subject: Mumzworld.com: Shipment # 100133530 for Order # 100152995
To: Ghada AlGhamdi <[email-masked]<mailto:[email-masked]>>

Hi Ghada AlGhamdi, We are delighted to tell you that your order #100152995 has now been shipped and will be at the doorstep of your delivery address shortly!
 <https://static1.mumzworld.com/skin/frontend/mumz/web/images/mailers/topbar.png>
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Hi Ghada AlGhamdi,

We are delighted to inform you that some items from your order #100152995 have now been shipped and will be at the doorstep of your delivery address shortly!

Please expect another shipment in the next few days for the rest of your items.
Order Reference:         Dispatch Date:
100152995       Jun 2, 2020 4:44:04 AM
Shipping Option:         Delivery Address:
Standard Shipping       Ghada AlGhamdi 7858 5b-alfaisalyah<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fmaps%2Fsearch%2F7858%2B5b-alfaisalyah%3Fentry%3Dgmail%26source%3Dg&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C7ad29a97fa424f5be89708d820de951c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295487642613079&sdata=OqMXMCYwqMkQwXPXW49DFgyggbsXT2HC81plcq0aIbI%3D&reserved=0>, 4575 7858 Al Faisaliyah Dammam, Saudi Arabia T: +966555872555
Item     Sku     Qty
The First Years Spinning Drying Rack & Organizer
TC-Y1863         1
Baby Love - Adjustment Bassinet-33-102A
KSA-FAMC-33-102A         1
Summer Infant - Lil Luxuries Bubbling Spa & Shower - Pink
TC-SI 18935      1
TRACK YOUR ORDER You can track the status of your order by clicking here<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsaudi.mumzworld.com%2Fsa-en%2Fsales%2Forder%2Fview%2Forder_id%2F1513761&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C7ad29a97fa424f5be89708d820de951c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295487642613079&sdata=aZJihtdPJWGN3l89M%2FYcjg2MIRsy6%2FxJVVqumgKWH7Q%3D&reserved=0> for full details.
Changes to Your Order To make changes to your order, please contact the Customer Support Team at [email-masked]<mailto:[email-masked]> and quote your unique Order Reference.
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Customer Service Office Hours:
Sunday - Thursday
9 AM to 7 PM (UAE Time)
Friday & Saturday
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Subject: Fwd: [Mumzworld.com] Re: Order #100152995
From: Ghada Al-Osais <[email-masked]>
To: Consumer Rights <[email-masked]>
Date: Sun, 5 Jul 2020 12:26:27 +0000

⚠        CAUTION: This Is An External Email.

---------- Forwarded message ---------
From: Ghada Al-Osais <[email-masked]<mailto:[email-masked]>>
Date: Sun, 5 Jul 2020 at 15:05
Subject: Fwd: [Mumzworld.com] Re: Order #100152995
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>

it took so much time and contacted mumzworld via email about my order and no response sometimes,

then i contacted them through the phone and asked for a refund since two weeks ago and nothing is happening.

Please help me and solve my problem with mumzworld thank you very much i appreciate it.

---------- Forwarded message ---------
From: Ghada Al-Osais <[email-masked]<mailto:[email-masked]>>
Date: Sun, 5 Jul 2020 at 15:02
Subject: Fwd: [Mumzworld.com] Re: Order #100152995
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>

---------- Forwarded message ---------
From: Kenny (Mumzworld Tracking) <[email-masked]<mailto:[email-masked]>>
Date: Fri, 19 Jun 2020 at 11:50
Subject: [Mumzworld.com] Re: Order #100152995
To: Ghada Al-Osais <[email-masked]<mailto:[email-masked]>>

##- Please type your reply above this line -##

We’ve got news for you: Your ticket (1131692) has been updated. Feel free to reply to this email with any questions.

 <https://secure.gravatar.com/avatar/1d10741d967a5f38969e460002ac6fdd?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Kenny (Mumzworld.com)

Jun 19, 2020, 12:50 PM GMT+4

Dear Ghada,

Greetings from Mumzworld!!

You are most welcome.

Thanks & Regards,
Kenny Lobo
Customer Service Team
Mumzworld

 <https://secure.gravatar.com/avatar/5aa624dc96096fbe45d170c037d5f048?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Ghada Al-Osais

Jun 18, 2020, 2:35 PM GMT+4

That's great, thank you very much.

 <https://secure.gravatar.com/avatar/1d10741d967a5f38969e460002ac6fdd?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Kenny (Mumzworld.com)

Jun 18, 2020, 11:40 AM GMT+4

Dear Ghada,

Greetings from Mumzworl!!

We apologize for the inconvenience caused to you.

We understand there is a delay in the shipment, currently your order has been collected by Barq Express.

You can contact them by emailing them on [email-masked]<mailto:[email-masked]> or you can call them on 920010614

Thanks & Regards,
Kenny Lobo
Customer Service Team
Mumzworld

 <https://secure.gravatar.com/avatar/5aa624dc96096fbe45d170c037d5f048?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Ghada Al-Osais

Jun 17, 2020, 11:53 AM GMT+4

The tracking number for barq is wrong, check the attached photo

Attachment(s)
IMG_6533.jpg<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmumzworldhelp.zendesk.com%2Fattachments%2Ftoken%2Fzf93YUyQwMKcTWVAPhBmDE6qv%2F%3Fname%3DIMG_6533.jpg&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020249045&sdata=cjvUt4Al9m1CjwujzmHRlkEjyiSaZLOfKnkFS2r3lRQ%3D&reserved=0>

 <https://secure.gravatar.com/avatar/1d10741d967a5f38969e460002ac6fdd?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Kenny (Mumzworld.com)

Jun 17, 2020, 11:41 AM GMT+4

Dear Ghada,

Thank you for contacting Mumzworld regarding the status of your order #100152995<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmumzworldhelp.zendesk.com%2Ftickets%2F100152995&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020259036&sdata=yqZ3eL7392vXw4dhOloQvN7pkf%2BE%2BPiqAYKQNs565xo%3D&reserved=0>.

We have checked our records and see that there are two packages that have been dispatched from our warehouse and is currently with the courier company - Barq Express. Feel free to track your package on <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbarqapp.com%2F&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020269037&sdata=FO0N3ARd5npX9AVlr22PQRrhSfmQGQdB0HJo4RcYhZE%3D&reserved=0> https://barqapp.com/<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbarqapp.com%2F&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020269037&sdata=FO0N3ARd5npX9AVlr22PQRrhSfmQGQdB0HJo4RcYhZE%3D&reserved=0>, using the tracking number # 3421819339 & the other with Dhl Express 7508802162. You can track your package for DHL Express here https://www.dhl.ae/en/express.html<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dhl.ae%2Fen%2Fexpress.html&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020279033&sdata=Xq2FnTT7d3Fs7upbbs%2BQDMjf%2FUH1W7lK9Ljfhy%2F%2B8T4%3D&reserved=0>

The courier company will contact you prior to delivery.
Should you require further assistance, please feel free to contact our Customer Service team by clicking on this link <mailto:[email-masked]> https://www.mumzworld.com/en/contact-us<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.mumzworld.com%2Fen%2Fcontact-us&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020279033&sdata=6qiZ9kKFfm694wyIxYiBtrzbubetaaQSQp0ir%2F5x4Ok%3D&reserved=0> and we will be happy to assist you.
Stay Safe

Best Regards,
The Mumzworld team

 <https://secure.gravatar.com/avatar/5aa624dc96096fbe45d170c037d5f048?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>     Ghada Al-Osais

Jun 17, 2020, 11:27 AM GMT+4

I have some of my orders took too long to arrive

Where is my orders?

please provide me with shipping information

Best regards/
Ghada A. Moraisel

This email is a service from Mumzworld.com. Delivered by Zendesk<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DMumzworld.com%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020289026&sdata=3UyYnB3awzCchpFwM0H%2BavA9I8KhSC9G8JMGvFjUOec%3D&reserved=0> | Privacy Policy <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fcompany%2Fcustomers-partners%2Fprivacy-policy&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C4d1e652dca1b429c3b0308d820deab0d%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637295488020299016&sdata=L7q5eTxHSDyj26HiWAAarUm618Fq7yCL1K1hoR0QtCM%3D&reserved=0>
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