Subject: Re: Shipped Qatar Orders
From: Maria Katrina Bautista <[email-masked]>
To: Rocel Guitierrez <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 12:44:20 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Any update on the shipments?

Both orders a re from March.

Please assist urgently.

Thank you

On Sun, 21 Jun 2020 at 21:36, Rocel Guitierrez <[email-masked]> wrote:

> Dear Maria,
>
>
>
> Good day
>
> Apology  about the delay in providing the  shipment status, we have
> requested to investigate this matter with KWI operation team
>
>
>
>
>
> *P.S.*We are glad to inform you that part of service enhancement, we have
> created a unified E-mail  address for our Customer Support Department
> linked with our ticketing system to make sure all your inquiries are
> attended to, on time!
>
>
>
> Henceforth, please be reminded to send all your inquiries to the below
> E-mail address onwards: [email-masked]
> <[email-masked]>*
>
>
>
> Regards,
>
> *Rocel Gutierrez*
>
> Senior Customer Support Executive
>
>
>
>
>
> Hotline: *+971 4 7018600*
>
> *“One Posta For An Outstanding Delivery  Experience”*
>
>
>
>
> *From:* Maria Katrina Bautista [mailto:[email-masked]]
> *Sent:* Saturday, June 20, 2020 9:29 AM
> *To:* Rocel Guitierrez
> *Cc:* Ronald Gaviola; lastmile; Ekta Jesswani; Amir Julkarnain; customer
> care
> *Subject:* Re: Shipped Qatar Orders
>
>
>
> Hello team,
>
>
>
> Any update on these orders?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Wed, 10 Jun 2020 at 14:03, Rocel Guitierrez <[email-masked]>
> wrote:
>
> Dear Ronald,
>
>
>
> Good day
>
> Let me check with KWI team and advise back
>
>
>
>
>
>
>
>
>
> *P.S.*We are glad to inform you that part of service enhancement, we have
> created a unified E-mail  address for our Customer Support Department
> linked with our ticketing system to make sure all your inquiries are
> attended to, on time!
>
>
>
> Henceforth, please be reminded to send all your inquiries to the below
> E-mail address onwards: [email-masked]
> <[email-masked]>*
>
>
>
> Regards,
>
> *Rocel Gutierrez*
>
> Senior Customer Support Executive
>
>
>
>
>
> Hotline: *+971 4 7018600*
>
> *“One Posta For An Outstanding Delivery  Experience”*
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Wednesday, June 10, 2020 9:11 AM
> *To:* Maria Katrina Bautista; Rocel Guitierrez; Rami Khader
> *Cc:* lastmile; Ekta Jesswani; Amir Julkarnain; customer care
> *Subject:* Re: Shipped Qatar Orders
>
>
>
> +Rocel Guitierrez <[email-masked]> +Rami Khader
> <[email-masked]>
>
>
>
> Please check.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Tue, Jun 9, 2020 at 6:00 PM Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello Ronald,
>
>
>
> May we know what will happen to these orders?
>
>
>
> 600760035 - Speedex::1008634631
> 600755524 - Speedex::1008634756
>
>
>
> The customers are now asking for cancellation due to the excessive delay.
>
>
>
> Please advise.
>
>
>
> Thank you
>
>