Subject: RE: FW: [EXTERNAL] Re: FW: without waybill
From: "chantelle.cardozo via customer care" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Sun, 5 Jul 2020 13:28:13 +0000
List-Id: <ccteam.mumzworld.com>

Ameen,

That day the below was handed over to us, please have  a check if all the below is received at your end

Chantelle

From: Pavankumar A [mailto:[email-masked]]
Sent: Thursday, June 25, 2020 3:14 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: FW: without waybill

Hi Chantelle,

Can you please check below, which are you send list of all orders had awb's,

Can you check with your operation that which one you received without AWB? with the help of below details

Order #

QTY

AWB

100159152

2

1Z289F8W6755838364

600899904

1

1Z289F8W6755339082

100157290

1

1Z289F8W6755470126

100155110_1

1

1Z289F8W6755716487

200303419

1

1Z289F8W6755899263

100158993

1

1Z289F8W6756098797

200297234_2

1

1Z289F8W6756192998

200296649

1

1Z289F8W6756937586

200302060

1

1Z289F8W6757102805

200297990

1

1Z289F8W6757158952

200301649

1

1Z289F8W6757271418

100158913_1

2

1Z289F8W6757635418

200297254

1

1Z289F8W6757490771

200296757

1

1Z289F8W6757641947

600884182

1

1Z289F8W6757696568

600891044

1

1Z289F8W6755044300

100157548

1

1Z289F8W6755022459

600889718

3

1Z289F8W6757491869

200285996_2

1

1Z289F8W6757190612

Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Perumpadappil Ameenudden (WLP5RBD)
Sent: Sunday, July 5, 2020 4:15 PM
To: Ronald Gaviola <[email-masked]>; Cardozo Chantelle (EUR6CTC) <[email-masked]>
Cc: Zaldivar Richelle (VLR5DPB) <[email-masked]>; Alaa Musa <[email-masked]>; Amir Julkarnain <[email-masked]>; Customer Care Team <[email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>; Johannes Jade Pabeca <[email-masked]>; lastmile <[email-masked]>; Naib Khan <[email-masked]>; Pavankumar A <[email-masked]>; Al-Kulagi Naif (EUR6AKN) <[email-masked]>; Moinuddin Khaja (WDQ6BMN) <[email-masked]>
Subject: RE: FW: [EXTERNAL] Re: FW: without waybill

Dear Chantelle,

Today we receive all held shipments from Customs, so please track your all export shipments,
then you can identify which is not inbound scanned in KSA and please cross check  with description and update please.

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
www.ups.com<blocked::blocked::http://www.ups.com/>

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Sunday, July 5, 2020 1:12 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: [EXTERNAL] Re: FW: without waybill

Hold it or consider it as damaged. But we cannot accept it for RTS in its condition.

Regards,
Ronald

On Sun, Jul 5, 2020 at 2:04 PM <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,
The below shipment is still lying with us ?
We are not able to identify who it belongs too ?    do you want us to hold it or RTS it  ?

I will wait for your response, thanks in advance.
Chantelle
From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, July 2, 2020 9:02 AM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>
Cc: Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: [EXTERNAL] Re: FW: without waybill

@Rzaldivar<mailto:[email-masked]>

Please advise how we can proceed further on this issue.

One side of the packaging was torn apart where the labels are pasted. I need to know the awbs that have been transported to Saudi Arabia. This is an ongoing issue for 7days now we need to close this today.

[image001 (1).png]

Regards,
Ronald

On Wed, Jul 1, 2020 at 11:47 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

Kindly note the below and get the alternate number from shipper by tomorrow. By satruday, if we did not get any feedback, we shall proceed with RTS.

Regards,

Chantelle

________________________________

From: Perumpadappil Ameenudden (WLP5RBD)
Sent: Monday, June 29, 2020 3:54 PM
To: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>; Al-Kulagi Naif (EUR6AKN) <[email-masked]<mailto:[email-masked]>>; Moinuddin Khaja (WDQ6BMN) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: FW: without waybill

Dear Gents,

Both waybill pasted place removed, so that we are unable to get any reference number from shipment.
Please see the picture as below.

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com>

From: Zaldivar Richelle (VLR5DPB)
Sent: Monday, June 29, 2020 9:57 AM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>
Cc: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: FW: without waybill

Hi Pavan,
The AWBs which was shared by you are shipments held to move on land freight.

Dear Aman,
Can you check if the package doesn’t have at all? Normally their box will have UPS AWB & MUM AWB

Regards, Richelle

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Monday, June 29, 2020 9:43 AM
To: Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>
Cc: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: FW: without waybill

Dear All,

What is the update here? If this issue is not solved today, it will be considered as damaged on your end.. You need to find the order number and awb

Regards,
Ronald

On Thu, Jun 25, 2020 at 5:16 PM <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

These all shipments are not released from Customs, we are expecting Saturday will arrive load from Airport.

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com>

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, June 25, 2020 4:12 PM
To: Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>
Cc: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: FW: without waybill

Ameen,

These shipments have different destinations. I need someone from your operations team who can Identify which of these awbs have no arrival scan.

@Rzaldivar<mailto:[email-masked]> - please support

Regards,
Ronald

On Thu, Jun 25, 2020 at 4:24 PM <[email-masked]<mailto:[email-masked]>> wrote:
Dear Chantelle,

These all shipments are not yet arrived,

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com>

From: Cardozo Chantelle (EUR6CTC)
Sent: Thursday, June 25, 2020 2:31 PM
To: Pavankumar A <[email-masked]<mailto:[email-masked]>>; Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>
Cc: Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: FW: without waybill

Dear Ameen

Please see below and respond.

  Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Pavankumar A [mailto:[email-masked]]
Sent: Thursday, June 25, 2020 3:14 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Joseph John Febin (MHH0PDF) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: FW: without waybill

Hi Chantelle,

Can you please check below, which are you send list of all orders had awb's,

Can you check with your operation that which one you received without AWB? with the help of below details

Order #

QTY

AWB

100159152

2

1Z289F8W6755838364

600899904

1

1Z289F8W6755339082

100157290

1

1Z289F8W6755470126

100155110_1

1

1Z289F8W6755716487

200303419

1

1Z289F8W6755899263

100158993

1

1Z289F8W6756098797

200297234_2

1

1Z289F8W6756192998

200296649

1

1Z289F8W6756937586

200302060

1

1Z289F8W6757102805

200297990

1

1Z289F8W6757158952

200301649

1

1Z289F8W6757271418

100158913_1

2

1Z289F8W6757635418

200297254

1

1Z289F8W6757490771

200296757

1

1Z289F8W6757641947

600884182

1

1Z289F8W6757696568

600891044

1

1Z289F8W6755044300

100157548

1

1Z289F8W6755022459

600889718

3

1Z289F8W6757491869

200285996_2

1

1Z289F8W6757190612

On Thu, Jun 25, 2020 at 2:18 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,

There must be a sticker / label in one of the sides of the package.

Please check again and send us the order reference number

 @Pavankumar A<mailto:[email-masked]>  - follow up and close this case.

Regards,
Ronald

On Thu, Jun 25, 2020 at 1:47 PM <[email-masked]<mailto:[email-masked]>> wrote:
Dear Chantelle,

Please can you cross check with below reference number .

the reference 100153897

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
http://www.ups.com

From: Perumpadappil Ameenudden (WLP5RBD)
Sent: Thursday, June 25, 2020 12:37 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Cc: Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: FW: without waybill

Dear Chantelle,

No, because carton some place missing,

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
http://www.ups.com

From: Cardozo Chantelle (EUR6CTC)
Sent: Thursday, June 25, 2020 12:34 PM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>
Cc: Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: FW: without waybill

Dear Ronald the waybil is off

Ameen is there any order number you can locate ?

  Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Thursday, June 25, 2020 1:33 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Cc: Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]<mailto:[email-masked]>>; Alzain Waleed (LCM1HYS) <[email-masked]<mailto:[email-masked]>>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]<mailto:[email-masked]>>; Perumpadappil Ameenudden (WLP5RBD) <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: FW: without waybill

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

________________________________
Hi Chantelle,

Let me check and get back to you. Can you provide the Mumzworld order number please?

@lastmile<mailto:[email-masked]>

Regards,
Ronald

On Thu, Jun 25, 2020 at 1:30 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald

We received one MUMZ World shipment as without waybill, please see the attached picture.
Please can you try to get tracking number, so that we can arrange delivery.

  Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Perumpadappil Ameenudden (WLP5RBD)
Sent: Thursday, June 25, 2020 1:24 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Junaid Mohammed (JSM2NDR) <[email-masked]<mailto:[email-masked]>>
Subject: without waybill

Dear Chantelle,

We received one MUMZ World shipment as without waybill, please see the attached picture.
Please can you try to get tracking number, so that we can arrange delivery.

Regards,
Ameenudheen Perumpadappil
Team Leader: E-Commerce
Khaladiya Warehouse
Dammam
Kingdom of Saudi Arabia
Phone: + 966-13-8595323
Mob:- 0506827193
E-mail: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com>

--
Regards,
Pavankumar A
Last Mile Operations
P +971 507074205
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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