Subject: Re: DHL Returns : 15/06/2020
From: Taqwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Ronald Gaviola <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 5 Jul 2020 17:00:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

The CM called again to follow up .

Please receive CRA

15-Jun-20 100147494_2 1 1015333686 4555892762 1 pc received
The customer is extremely furious and wants it asap.

Please assist. Thank you

Warm Regards,

On Sun, Jul 5, 2020 at 4:53 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Please create a CRA for the order given below, the customer keeps on
> asking for a refund.
>
> 15-Jun-20 100147494_2 1 1015333686 4555892762 1 pc received
> The customer is extremely furious and wants it asap.
>
> Please assist. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 5, 2020 at 4:50 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> Thank you for clearing that up.
>>
>> @Returns.fc <[email-masked]>  - please reship this order
>> immediately -  700240514
>>
>> The customer keeps on following up.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 5, 2020 at 1:57 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Mary Anne,
>>>
>>> For reship, please address your request to returns team. We shall reply
>>> with AWB once dispatched
>>>
>>>
>>> @Returns.fc <[email-masked]> - Where is the package 700240514?
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Fri, Jul 3, 2020 at 3:26 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ronald,
>>>>
>>>> In relation to some shipments that have been returned by DHL, please
>>>> reship the SO given below:
>>>>
>>>> 700240514 BK-1953167
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=272450> Graco
>>>> Swing Lovin Hug Wpl Counting sheep
>>>> The customer is following up and needs it asap.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 3:18 PM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> Thanks Manju!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 3:16 PM Manju Perera (DHL AE) <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>> We usually consolidate all and create one waybill for multiple
>>>>>> shipments. I understood the problem now. I will make sure we create
>>>>>> separate RT waybills.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> Manju
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Manju* *Perera*
>>>>>> Operation supervisor
>>>>>>
>>>>>> DHL EXPRESS
>>>>>> P.O.Box 6252
>>>>>> Jabel Ali, Dubai
>>>>>> United Arab Emirates
>>>>>>
>>>>>> Phone: +971 4 8124823
>>>>>> Mobile: +971 56 9987520
>>>>>>
>>>>>> *DHL Express – Excellence. Simply delivered.*
>>>>>>
>>>>>>
>>>>>> *GO**GREEN*
>>>>>> *– Environmental protection with DHL *Please consider your
>>>>>> environmental responsibility before printing this email.
>>>>>>
>>>>>> This message may contain legally privileged material. If you are not
>>>>>> the intended recipient or responsible for delivery to the intended
>>>>>> recipient, please delete this message, destroy any copies and inform the
>>>>>> sender.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>>> *Sent:* Tuesday, June 16, 2020 3:12 PM
>>>>>> *To:* Manju Perera (DHL AE) <[email-masked]>
>>>>>> *Cc:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>>>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; Umang Mehrotra <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; lastmile <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>>>>
>>>>>>
>>>>>>
>>>>>> Manju,
>>>>>>
>>>>>>
>>>>>>
>>>>>> I know that. However, you can't create RT waybills without a key
>>>>>> reference right? and you are using the original waybill as a key reference
>>>>>> to generate RT waybills. Is it also possible to generate the same RT
>>>>>> waybills into other shipments? Let me give you a sample below
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Original waybill
>>>>>>
>>>>>> RT waybill
>>>>>>
>>>>>> REMARKS
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 700231064_2
>>>>>>
>>>>>> 2of 3
>>>>>>
>>>>>> 2406993886
>>>>>>
>>>>>> 4555892762
>>>>>>
>>>>>> 2 pc received only
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 100147494_2
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> 1015333686
>>>>>>
>>>>>> 4555892762
>>>>>>
>>>>>> 1 pc received
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 2:49 PM Manju Perera (DHL AE) <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>> RT airway bill numbers will be not same as original airway bill
>>>>>> number. When we process RT system will generate new airway bill with new
>>>>>> number.
>>>>>>
>>>>>>
>>>>>>
>>>>>> What I can do is in the pre alert I can mention original airway bill
>>>>>> and additionally I can mention RT airway bill. I hope this will resolve
>>>>>> your problem. Please let me know if you area okay with this.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> Manju
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Manju* *Perera*
>>>>>> Operation supervisor
>>>>>>
>>>>>> DHL EXPRESS
>>>>>> P.O.Box 6252
>>>>>> Jabel Ali, Dubai
>>>>>> United Arab Emirates
>>>>>>
>>>>>> Phone: +971 4 8124823
>>>>>> Mobile: +971 56 9987520
>>>>>>
>>>>>> *DHL Express – Excellence. Simply delivered.*
>>>>>>
>>>>>>
>>>>>> *GO**GREEN*
>>>>>> *– Environmental protection with DHL *Please consider your
>>>>>> environmental responsibility before printing this email.
>>>>>>
>>>>>> This message may contain legally privileged material. If you are not
>>>>>> the intended recipient or responsible for delivery to the intended
>>>>>> recipient, please delete this message, destroy any copies and inform the
>>>>>> sender.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>>> *Sent:* Tuesday, June 16, 2020 12:25 PM
>>>>>> *To:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>>>>> [email-masked]>; Manju Perera (DHL AE) <[email-masked]>
>>>>>> *Cc:* Pavankumar A <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>>>>> customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; lastmile <[email-masked]>
>>>>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>>>>
>>>>>>
>>>>>>
>>>>>> +ae.mumzworld <[email-masked]> +Manju Perera (DHL AE)
>>>>>> <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> RTS awbs are being pasted wrongly to a different package and causing
>>>>>> trouble with the returns team by mismatching with our records.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 9:11 AM Mark Anthony Laraga <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Pavan,
>>>>>>
>>>>>>
>>>>>>
>>>>>> What I notice in these two orders below have the same AWB,  there is
>>>>>> a mistakenly pasted the AWB in different SO no. Please check and
>>>>>> investigate furthermore and update us.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Photo attached below for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> REMARKS
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 700231064_2
>>>>>>
>>>>>> 2of 3
>>>>>>
>>>>>> 4555892762
>>>>>>
>>>>>> 2 pc received only
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 100147492_2
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> 4555892762
>>>>>>
>>>>>> NOT LISTED BUT RECEIVED
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Mark.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 5:30 PM Pavankumar A <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Mark,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist here, and send correct details, Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check below details:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> REMARKS
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 700231064_2
>>>>>>
>>>>>> 3
>>>>>>
>>>>>> 4555892762
>>>>>>
>>>>>> 2 pc received only
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200296333_3
>>>>>>
>>>>>> 1
>>>>>>
>>>>>>
>>>>>>
>>>>>> NOT RECEVIED
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 100147497_2
>>>>>>
>>>>>> 1
>>>>>>
>>>>>>
>>>>>>
>>>>>> NOT LISTED BUT RECEIVED.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 4:41 PM Mark Anthony Laraga <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check the below orders returned by DHL hand over to Int'l Team.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Mark.
>>>>>>
>>>>>>
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200291012_1
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 3
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892821
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 600883508
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 3
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 1149621620
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 700240514
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 2
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 7508803610
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200288176_1
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 2
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892832
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200284723
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 2
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892751
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 700231064_2
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 3
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892762
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 100149808_1
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 2
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892740
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 700238534
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892784
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200284112_2
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892806
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200296333_3
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 600878210
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 6175488546
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 600882560
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 2
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 1149618713
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200297123_2
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200287416_4
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 600883825
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200289663
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892773
>>>>>>
>>>>>> 15-Jun-20
>>>>>>
>>>>>> 200290036
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> International Order
>>>>>>
>>>>>> DHL
>>>>>>
>>>>>> Najeeb
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> PAID
>>>>>>
>>>>>> 4555892810
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Pavankumar A*
>>>>>> Last Mile Operations
>>>>>>
>>>>>> *P* +971 507074205
>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>> Image removed by sender. snapchat]
>>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed
>>>>>> by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>>>>> confidential business information. It is intended solely for the use of the
>>>>>> individual to whom it is addressed. If you are not the intended recipient
>>>>>> please contact the sender and delete this message and any attachment from
>>>>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>>>>> printing or copying of this E-Mail and its attachments is strictly
>>>>>> prohibited.
>>>>>>
>>>>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>>>>> confidential business information. It is intended solely for the use of the
>>>>>> individual to whom it is addressed. If you are not the intended recipient
>>>>>> please contact the sender and delete this message and any attachment from
>>>>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>>>>> printing or copying of this E-Mail and its attachments is strictly
>>>>>> prohibited.
>>>>>>
>>>>>