Subject: Re: Product inquiry - 600908076// SBF-SN_MK_S5
From: Nitin Jain <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>
Date: Sun, 5 Jul 2020 14:34:36 +0400
List-Id: <ccteam.mumzworld.com>

HI Mary
Sorry, our person took mask and already returned, without giving to anyone,
as I asked to give to you and he couldn't find you in warehouse.
I suggest, you can send one pc from your stock first to resolve customer
issue and we will make sure to give to Denmark on Tuesday delivery
Sorry about it

Nitin

On Sun, Jul 5, 2020 at 2:26 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Nitin,
>
> Kindly give it to Denmark
>
> Thanks a lot
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 5, 2020 at 2:04 PM Nitin Jain <[email-masked]>
> wrote:
>
>> Hi Mary
>> Our delivery person is in your warehouse and took this mask. Pls suggest
>> whom to give it.
>> Nitin
>>
>> On Fri, Jul 3, 2020 at 6:41 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Nitin,
>>>
>>> Thank you for your reply.
>>>
>>> We will provide another replacement.
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Fri, Jul 3, 2020 at 1:31 PM Nitin Jain <[email-masked]>
>>> wrote:
>>>
>>>> Yes Mary
>>>> It’s disposable .
>>>> You can take one pc from your stock and send to customer ASAP . Sunday
>>>> we can send one replacement as well
>>>>
>>>> Thanks
>>>> Nitin
>>>>
>>>> On Fri, Jul 3, 2020 at 9:40 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Nitin,
>>>>>
>>>>> Yes, we do have plenty of stocks in the warehouse.
>>>>>
>>>>> One more thing, this is a disposable type of face mask, right?
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 3, 2020 at 9:33 AM Nitin Jain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mary
>>>>>> No need reorder
>>>>>> If you have this in your warehouse , pls let me know. We can send one
>>>>>> pc to your warehouse on Sunday during next delivery and replace
>>>>>>
>>>>>> Nitin
>>>>>>
>>>>>> On Fri, Jul 3, 2020 at 9:12 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Nitin,
>>>>>>>
>>>>>>> Good Day!
>>>>>>>
>>>>>>> May I just ask if you still need a new PO so I could reorder it or
>>>>>>> we can just exchange it with another item?
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 4:27 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Nitin,
>>>>>>>>
>>>>>>>> Thank you for your usual assistance.
>>>>>>>>
>>>>>>>> @Returns.fc <[email-masked]> @Alina D'Souza
>>>>>>>> <[email-masked]>  - please arrange the collection.
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 1:50 PM Nitin Jain <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary
>>>>>>>>> Yes, we can change it. There are few pcs only in old stock, which
>>>>>>>>> were assorted and now its fixed color stock, same as shown in website.
>>>>>>>>> Pls send and ask to change same time.
>>>>>>>>> Nitin
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 1:35 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Nitin,
>>>>>>>>>>
>>>>>>>>>> How are you?
>>>>>>>>>>
>>>>>>>>>> Is the subject item comes in assorted colors?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer received 4 pinks out of 5. All of his kids are boys.
>>>>>>>>>>
>>>>>>>>>> Is there any way we could exchange it?
>>>>>>>>>>
>>>>>>>>>> Please advise. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Regards
>>>>>>>>> Nitin Jain
>>>>>>>>>
>>>>>>>> --
>>>>>> Regards Nitin Jain
>>>>>>
>>>>> --
>>>> Regards Nitin Jain
>>>>
>>>
>>
>> --
>> Regards
>> Nitin Jain
>>
>

-- 
Regards
Nitin Jain