Subject: Re: Wrong Items Received - Order No. 200294566_2 / AWB 1Z289F8W6757012260
From: Ronald Gaviola <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Moataz Salah El Din <[email-masked]>, Hyacinth Joyce <[email-masked]>, Denmark A <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Sun, 5 Jul 2020 14:14:05 +0400
List-Id: <ccteam.mumzworld.com>

Michaela,

We thought this issue was closed.

Please check attached email

Regards,
Ronald

On Fri, Jul 3, 2020 at 5:44 PM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Customer with  200294566_2  is so angry about this swap and she no longer
> wants to get the order but needs a full refund for this order ASAP.
>
> Please assist on the CRA asap so we can refund.
>
> Thanks
>
>
>
> On Sun, Jun 14, 2020 at 4:41 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> +Moataz Salah El Din <[email-masked]>
>>
>> The customer on 200294566_2 has received the package for 600877742_2.
>> Could you please arrange a collection from the customer(200294566_2) to get
>> the wrong package 600877742_2.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sun, Jun 14, 2020 at 3:31 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Hyacinth,
>>>
>>> This was a shipment label swap with SO # 600877742_2 by the packer. @Ronald
>>> Gaviola <[email-masked]> KIndly arrange a collection for this
>>> order and have this into Tamer inventory. Collection from SO # 600877742_2
>>> was requested. Once received this we will prepare the reship for this
>>> customer. @Denmark A <[email-masked]> once received the
>>> collection of (*600877742_2*) please notify us or prepare reship and
>>> handover to lastmile.
>>> @Mohit Caleb <[email-masked]> FYI
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Sun, 14 Jun 2020 at 11:16, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly update.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 11 Jun 2020 at 09:50, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer with above-mentioned shipment received a package with
>>>>> items she did not order.
>>>>>
>>>>> Please see the below images for your reference. The customer is about
>>>>> to give birth too and needs her order urgently.
>>>>>
>>>>>
>>>>> Kindly check and advise ASAP.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>

Subject: Re: 600877742_2 // WRONG ITEMS
From: Christian Mendoza <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, "Outbound.fc" <[email-masked]>, Uae Lastmile <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>, Mostafa Said <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 15 Jun 2020 12:23:49 +0400

++ @Alina D'Souza <[email-masked]> FYI please refer to   Incident
#1108334

Thank you and Best Regards,

On Sun, Jun 14, 2020 at 3:28 PM Syed Yakoob <[email-masked]> wrote:

> Hello Christian,
>
> This was the label swap by the packer. Order for this item was swapped
> with SO # 200294566_2. @Mostafa saad <[email-masked]> please
> arrange collection for this order so that we can ship this to the right
> customer.
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]> @Umang
> Mehrotra <[email-masked]> FYI
>
> Best Regards,
>
> ᐧ
>
> On Fri, 12 Jun 2020 at 08:54, Christian Mendoza <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Customer receive the above order, however, the parcel contains wrong
>> items. See the details below.
>>
>> Ordered:
>>
>> 600877742_2 KZ-505
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1201647> Super
>> Impulse - Worlds Smallest Classic Chatter Phone
>>
>> BS-S3313
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=924001> Kidco
>> - Adhesive Cabinet & Drawer Lock - White
>>
>> 600877742_2 PCG-50721
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=388997> Viga
>> - Cooking Tool Set - Red
>>
>> 600877742_2 TTCL-22141
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=914196> Red
>> Box - Slice-A-Rific Fruits & Vegetables Playset
>> Received:
>> Thank you and Best Regards,
>>
>>