Subject: Re: DHL Returns : 15/06/2020
From: Ronald Gaviola <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>
Date: Sun, 5 Jul 2020 13:56:56 +0400
List-Id: <ccteam.mumzworld.com>

Mary Anne,

For reship, please address your request to returns team. We shall reply
with AWB once dispatched

@Returns.fc <[email-masked]> - Where is the package 700240514?

Regards,
Ronald

On Fri, Jul 3, 2020 at 3:26 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ronald,
>
> In relation to some shipments that have been returned by DHL, please
> reship the SO given below:
>
> 700240514 BK-1953167
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=272450> Graco
> Swing Lovin Hug Wpl Counting sheep
> The customer is following up and needs it asap.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 16, 2020 at 3:18 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Thanks Manju!
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Tue, Jun 16, 2020 at 3:16 PM Manju Perera (DHL AE) <
>> [email-masked]> wrote:
>>
>>> Hi Ronald
>>>
>>>
>>>
>>> We usually consolidate all and create one waybill for multiple
>>> shipments. I understood the problem now. I will make sure we create
>>> separate RT waybills.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> Manju
>>>
>>>
>>>
>>> *Manju* *Perera*
>>> Operation supervisor
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Jabel Ali, Dubai
>>> United Arab Emirates
>>>
>>> Phone: +971 4 8124823
>>> Mobile: +971 56 9987520
>>>
>>> *DHL Express – Excellence. Simply delivered.*
>>>
>>>
>>> *GO**GREEN*
>>> *– Environmental protection with DHL *Please consider your
>>> environmental responsibility before printing this email.
>>>
>>> This message may contain legally privileged material. If you are not the
>>> intended recipient or responsible for delivery to the intended recipient,
>>> please delete this message, destroy any copies and inform the sender.
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Tuesday, June 16, 2020 3:12 PM
>>> *To:* Manju Perera (DHL AE) <[email-masked]>
>>> *Cc:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>> [email-masked]>; Pavankumar A <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>> customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>
>>>
>>>
>>> Manju,
>>>
>>>
>>>
>>> I know that. However, you can't create RT waybills without a key
>>> reference right? and you are using the original waybill as a key reference
>>> to generate RT waybills. Is it also possible to generate the same RT
>>> waybills into other shipments? Let me give you a sample below
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Original waybill
>>>
>>> RT waybill
>>>
>>> REMARKS
>>>
>>> 15-Jun-20
>>>
>>> 700231064_2
>>>
>>> 2of 3
>>>
>>> 2406993886
>>>
>>> 4555892762
>>>
>>> 2 pc received only
>>>
>>> 15-Jun-20
>>>
>>> 100147494_2
>>>
>>> 1
>>>
>>> 1015333686
>>>
>>> 4555892762
>>>
>>> 1 pc received
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 16, 2020 at 2:49 PM Manju Perera (DHL AE) <
>>> [email-masked]> wrote:
>>>
>>> Hi Ronald
>>>
>>>
>>>
>>> RT airway bill numbers will be not same as original airway bill number.
>>> When we process RT system will generate new airway bill with new number.
>>>
>>>
>>>
>>> What I can do is in the pre alert I can mention original airway bill and
>>> additionally I can mention RT airway bill. I hope this will resolve your
>>> problem. Please let me know if you area okay with this.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> Manju
>>>
>>>
>>>
>>> *Manju* *Perera*
>>> Operation supervisor
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Jabel Ali, Dubai
>>> United Arab Emirates
>>>
>>> Phone: +971 4 8124823
>>> Mobile: +971 56 9987520
>>>
>>> *DHL Express – Excellence. Simply delivered.*
>>>
>>>
>>> *GO**GREEN*
>>> *– Environmental protection with DHL *Please consider your
>>> environmental responsibility before printing this email.
>>>
>>> This message may contain legally privileged material. If you are not the
>>> intended recipient or responsible for delivery to the intended recipient,
>>> please delete this message, destroy any copies and inform the sender.
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Tuesday, June 16, 2020 12:25 PM
>>> *To:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>> [email-masked]>; Manju Perera (DHL AE) <[email-masked]>
>>> *Cc:* Pavankumar A <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>
>>>
>>>
>>> +ae.mumzworld <[email-masked]> +Manju Perera (DHL AE)
>>> <[email-masked]>
>>>
>>>
>>>
>>> RTS awbs are being pasted wrongly to a different package and causing
>>> trouble with the returns team by mismatching with our records.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 16, 2020 at 9:11 AM Mark Anthony Laraga <
>>> [email-masked]> wrote:
>>>
>>> Hi Pavan,
>>>
>>>
>>>
>>> What I notice in these two orders below have the same AWB,  there is a
>>> mistakenly pasted the AWB in different SO no. Please check and investigate
>>> furthermore and update us.
>>>
>>>
>>>
>>> Photo attached below for your reference.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> REMARKS
>>>
>>> 15-Jun-20
>>>
>>> 700231064_2
>>>
>>> 2of 3
>>>
>>> 4555892762
>>>
>>> 2 pc received only
>>>
>>> 15-Jun-20
>>>
>>> 100147492_2
>>>
>>> 1
>>>
>>> 4555892762
>>>
>>> NOT LISTED BUT RECEIVED
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Mark.
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 5:30 PM Pavankumar A <[email-masked]>
>>> wrote:
>>>
>>> Dear Mark,
>>>
>>>
>>>
>>>
>>>
>>> Please assist here, and send correct details, Thanks
>>>
>>>
>>>
>>> Please check below details:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> REMARKS
>>>
>>> 15-Jun-20
>>>
>>> 700231064_2
>>>
>>> 3
>>>
>>> 4555892762
>>>
>>> 2 pc received only
>>>
>>> 15-Jun-20
>>>
>>> 200296333_3
>>>
>>> 1
>>>
>>>
>>>
>>> NOT RECEVIED
>>>
>>> 15-Jun-20
>>>
>>> 100147497_2
>>>
>>> 1
>>>
>>>
>>>
>>> NOT LISTED BUT RECEIVED.
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 4:41 PM Mark Anthony Laraga <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Please check the below orders returned by DHL hand over to Int'l Team.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Mark.
>>>
>>>
>>>
>>> 15-Jun-20
>>>
>>> 200291012_1
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 3
>>>
>>> PAID
>>>
>>> 4555892821
>>>
>>> 15-Jun-20
>>>
>>> 600883508
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 3
>>>
>>> PAID
>>>
>>> 1149621620
>>>
>>> 15-Jun-20
>>>
>>> 700240514
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 2
>>>
>>> PAID
>>>
>>> 7508803610
>>>
>>> 15-Jun-20
>>>
>>> 200288176_1
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 2
>>>
>>> PAID
>>>
>>> 4555892832
>>>
>>> 15-Jun-20
>>>
>>> 200284723
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 2
>>>
>>> PAID
>>>
>>> 4555892751
>>>
>>> 15-Jun-20
>>>
>>> 700231064_2
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 3
>>>
>>> PAID
>>>
>>> 4555892762
>>>
>>> 15-Jun-20
>>>
>>> 100149808_1
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 2
>>>
>>> PAID
>>>
>>> 4555892740
>>>
>>> 15-Jun-20
>>>
>>> 700238534
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 4555892784
>>>
>>> 15-Jun-20
>>>
>>> 200284112_2
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 4555892806
>>>
>>> 15-Jun-20
>>>
>>> 200296333_3
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 15-Jun-20
>>>
>>> 600878210
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 6175488546
>>>
>>> 15-Jun-20
>>>
>>> 600882560
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 2
>>>
>>> PAID
>>>
>>> 1149618713
>>>
>>> 15-Jun-20
>>>
>>> 200297123_2
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 15-Jun-20
>>>
>>> 200287416_4
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 15-Jun-20
>>>
>>> 600883825
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 15-Jun-20
>>>
>>> 200289663
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 4555892773
>>>
>>> 15-Jun-20
>>>
>>> 200290036
>>>
>>> Returned
>>>
>>> International Order
>>>
>>> DHL
>>>
>>> Najeeb
>>>
>>> 1
>>>
>>> PAID
>>>
>>> 4555892810
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> *Pavankumar A*
>>> Last Mile Operations
>>>
>>> *P* +971 507074205
>>> *E* [email-masked] <[email-masked]>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>