Subject: Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Catalogue Data <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>
Date: Sun, 5 Jul 2020 12:53:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

The customer doesn't want the item anymore, please receive the CRA, so we
can issue the store credit.

She wants a different stroller instead.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 4, 2020 at 5:07 PM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

> This is OOS. Tentative 30days.
>
>
>
>
>
>
>
> *From:* Angeli Fontillas <[email-masked]>
> *Sent:* Saturday, July 4, 2020 12:16 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Catalogue Data <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Denmark A <[email-masked]>
> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
> Stroller - Pink // Wrong color received
>
>
>
> Hello Mari,
>
>
>
> May we know if the color below will be available anytime soon as the
> customer is insisting to have it as this is what she saw on the website or
> this is a wrong image in the website?
>
>
>
> https://www.mumzworld.com/en/cam-matic-stroller-pink
>
>
>
>
>
> If you only have the dark pink available,  is it the same color that the
> customer received or kindly share with us the photo so we can offer it to
> the customer.
>
>
>
> Thank you.
>
>
>
>
>
>
>
>
>
>
>
> On Wed, 1 Jul 2020 at 15:42, Denmark A <[email-masked]> wrote:
>
> @Alina D'Souza <[email-masked]> @customer care <[email-masked]> Please
> inform the customer regarding the available color stock of the vendor.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 1, 2020 at 3:26 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> We have only one color of the item and its dark pink. Please inform your
> customer.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 3:14 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Michael Rolle <[email-masked]>
> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
> Stroller - Pink // Wrong color received
>
>
>
> Dear Mari,
>
>
>
> Item is with us please see the photo attached.
>
>
>
>
>
> Regards,
>
>
>
> On Wed, Jul 1, 2020 at 3:07 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Where is the item? We are asking any video or more images of the item
> please. I can see its dark pink received by your customer.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 2:05 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Michael Rolle <[email-masked]>
> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
> Stroller - Pink // Wrong color received
>
>
>
> Dear mari,
>
>
>
> Customer ordered pink but she received red.
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 1, 2020 at 1:40 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> What do you mean wrong receive?. Please check below the image of the item.
> We need the full video of the item received by your customer. The photo you
> send is not enough to identify the item.
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 9:45 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Michael Rolle <[email-masked]>
> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
> Stroller - Pink // Wrong color received
>
>
>
> Dear Vendor,
>
>
>
> POMUMZ_DXB217617
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 30, 2020 at 4:59 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Under which PO please
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 3:07 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Michael Rolle <[email-masked]>
> *Subject:* Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
> Stroller - Pink // Wrong color received
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:wrong_item_received
> Comments :You send me wrong item, please come collect asap
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>