Subject: Re: Order Number 600325347
From: Mary Anne Agapito <[email-masked]>
To: brands <[email-masked]>
Cc: Denmark A <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 5 Jul 2020 11:58:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we ask if there is an extra charge the customer needs to pay? Is this
still covered by the warranty?

@Denmark A <[email-masked]>  - please assist with the RMA

@Alina D'Souza <[email-masked]>  - please arrange the collection, the
vendor confirmed they will check it

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]> wrote:

> Dear Denmark,
>
> Kindly assist us with RMA.
>
> Best regards,
> Anas Nazzal
>
> On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]> wrote:
>
>> Hi Anas,
>>
>>
>>
>> Good day!
>> kindly send us the RMA with complete details and send the item back to
>> our warehouse for checking. ( RMA is required )
>>
>>
>>
>> Note: we don’t do house visit for repairing an item. You need to send the
>> item in our warehouse and we will  check and update you.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
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>>
>>
>>
>>
>>
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>>
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>> *From:* Anas nazzal <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 12:33 PM
>> *To:* brands <[email-masked]>; rizwan <[email-masked]>; Glaiza <
>> [email-masked]>; mili <[email-masked]>
>> *Cc:* Jeffin Joy <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Order Number 600325347
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Kindly note that the below customer informed us that Chicco - Duo Style
>> Go Cross Over - Elegance is not working perfectly now and would like to
>> arrange a visit ffo him by the maintenance
>>
>> team.
>>
>> The customer agreed to pay any extra charge in case any parts need to be
>> replaced.
>>
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>>
>