Subject: Re: Urgent Cases
From: "Asad ." <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sun, 5 Jul 2020 07:44:07 +0000
List-Id: <ccteam.mumzworld.com>

Has this case been addressed?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: "Asad ." <[email-masked]>
Date: Thursday, 2 July 2020 at 5:19 PM
To: Yaseen Shaqra <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Subject: Re: Urgent Cases

Zubair, can you please address this immediately.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Yaseen Shaqra <[email-masked]>
Date: Thursday, 2 July 2020 at 2:53 PM
To: Asad <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Subject: Urgent Cases

Dear Asad
We need your support here
The customer is ordering frequently from us and her lifetime sales since April until today is 17,841.59 AED
She is facing several issues with all the orders that she placed, and her due date is next week
We need to solve all the issues below at the soonest:

*         23-Apr-2020 // 100142271_2: she received the below products damaged by the heat; we need your approval to refund the customer without collecting the             items as its damaged and there is no use to collect them (81.82AED)
        Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
        Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 – (31.50AED)
        Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 – (31.50AED)

*         1-May-2020 // 100145915_2:  is was assigned to Shipa but until today it is not shipped

 we placed a new order for the customer 100167000, without GT-CH02525 because it is OOS

The customer wants a refund for the OOS product.

*        27-May-2020 // 100152219_2: The customer received a wrong product different than she ordered, she ordered MD-AC3120 (179 AED)

but she received MD-AC3020 (139 AED), the customer is okay to refund the price different (40 AED) back to the same card that she used.

*         27-May-2020 // 100152219_4: The customer ordered KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue (23AED)

Please advise if we should place a new order for the customer

*         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet with Barq

*         25-Jun-2020 // 100163244_1: The shipment is not dispatched yet with Barq
--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE