Subject: Re: شكوى
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 5 Jul 2020 11:15:37 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

We have processed the refund as per the customer request under the ticket
#1170934 and it will be deposited on her account within 2-3 working
days.Kindly note we tried to call the customer on her registered mobile
number +966560229677 and there is no answer, email sent to her.

Thanks.

On Sun, 5 Jul 2020 at 08:08, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
>
>
> Gentle reminder on the below as the customer did not get contacted from
> your end.
>
>
>
> Kindly request to contact the customer to avoid further complications.
>
>
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae* <https://dda.gov.ae/>
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>  <https://dda.gov.ae/>
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> <https://ae.linkedin.com/company/dubai-development-authority>
>
> <https://twitter.com/dxbdevauthority>
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>
> *Disclaimer Notice (1) This email, including attachments, is confidential
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> *From:* Consumer Rights
> *Sent:* Sunday, June 28, 2020 11:13 AM
> *To:* Malak Nobeh <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* FW: شكوى
>
>
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049338160&sdata=Dy5g03GlgrOWvKJQiO5R0WzQS%2F1pTavR3Mrp7xCvTL8%3D&reserved=0>
>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049348150&sdata=lc10BhNxtsR1q41RHkYPM9utB5%2F%2FpoOaM0xfCmthrFc%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049348150&sdata=aoqo1Q9aAtdiEXyznqsLbvse2OC4CZ09%2Bx25xjgFFZE%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cce5c03b942e34563b25708d81b32bf3c%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637289252049358136&sdata=X3KIAbkrTU9wURfo1oPifYlMYQs01p7MUQ7ZoCpm4M0%3D&reserved=0>
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>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
>
>
>
>
> *From:* دلال المرّي <[email-masked]>
> *Sent:* Friday, June 26, 2020 6:27 PM
> *To:* Info DDA <[email-masked]>
> *Subject:* شكوى
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> السلام عليكم
>
> انا حابه اشتكي على موقع ممازورد ( متجر عالم الامهات)
>
> انا كنت طالبه من عندهم فرشة تنظيف الوجه لونا وارسلو المنتج كانت العلبه
> مفتوحه والمنتج مايشتغل اتواصلت معاهم يرجعو ياخذو المنتج ويرجعو المبلغ هذا
> الكلام من شهر مارس تاريخ 15 اخذو مني المنتج ولحد اليوم اطالب بالمبلغ
> مارجعوه كل مرا اكلمهم يقولو من 10 ايام لحد14 ويكون رجع المبلغ وكل مرا يطلعو
> يسكلو لان المبلغ لاحد الان مارجعو انا تعبت وانا احري وراهم عشان فلوسي ابسط
> حقوقي بعد الانتظار دا كلو انو  يتم تعويض مع ترجيع المبلغ .
>
>
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> رقم الطلب (200246988)
>
>
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> الاسم : Dalal almarri
>
> رقم التواصل : 0544773347
>
>
>
> اتمنى منكم حل المشكله لانها اخذت اكبر من حجمها وشكرا .
>
> راح ارفق فاتورة الشراء مع الرساله .
>
>

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