Subject: RE: Order #600883277 // Sku :TC-IN004914 // Name :Infantino - 3-in-1 Projector Musical Mobile - Pink // Missing Part
From: <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'LPO | BabygrowFzc'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Mark Anthony Laraga'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Sales | BabygrowFzc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>
Date: Sun, 5 Jul 2020 11:09:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We will replace the product.

Hi Bijo,

Please send the replacement for the same with our next shipment.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: [email-masked] <[email-masked]> 
Sent: 05 July 2020 10:26 AM
To: 'Denmark A' <[email-masked]>
Cc: 'LPO | BabygrowFzc' <[email-masked]>; 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Mark Anthony Laraga' <[email-masked]>; 'Michael Rolle' <[email-masked]>; 'Sales | BabygrowFzc' <[email-masked]>; 'Kenneth Nwaso' <[email-masked]>
Subject: RE: Order #600883277 // Sku :TC-IN004914 // Name :Infantino - 3-in-1 Projector Musical Mobile - Pink // Missing Part

Hi Denmark,

Our QC Team is inspecting the product and will update at the earliest today.

Thanks in advance for your kind patience.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 04 July 2020 09:13 AM
To: Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600883277 // Sku :TC-IN004914 // Name :Infantino - 3-in-1 Projector Musical Mobile - Pink // Missing Part

Dear Ajish, 

Any update? 

Regards, 

Den mark 

On Wed, Jul 1, 2020 at 3:46 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

You may handover it with our driver in the next collection, Our brands team will evaluate the product.

Hi Bijo,

Please inform our driver to collect the faulty product for evaluation.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 01 July 2020 03:44 PM
To: Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600883277 // Sku :TC-IN004914 // Name :Infantino - 3-in-1 Projector Musical Mobile - Pink // Missing Part

Dear Ajish, 

Item is with us now , could you please accept it and evaluate furthermore. 

Regards, 

Den mark 

On Wed, Jul 1, 2020 at 3:33 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Could you please request with the customer to send a product video for the same?

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 01 July 2020 12:07 PM
To: Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >
Subject: Order #600883277 // Sku :TC-IN004914 // Name :Infantino - 3-in-1 Projector Musical Mobile - Pink // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:missing_part_or_pieces
Comments :Only one toy included  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark