Subject: RE: SO #100113121_2 // MD-912733
From: Jeno Serenio <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>, Returns.fc <[email-masked]>, Denmark A <[email-masked]>
Date: Sun, 5 Jul 2020 07:07:47 +0000
List-Id: <ccteam.mumzworld.com>

Dear Angeli,

Good Morning,

Hope all is well with you.

Thanks for sending the pictures for the serial number of the babycook.

Before we can proceed. Could you please send us the below:

  1.  Copy of your customer receipt
  2.  Video of the issues your customer are experiencing – If it’s not working at least we can have a small video on it.

These details are essentials as required by the mother company. Once we have the video we will advise you accordingly.

We look forward on hearing you on this regards,

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Angeli Fontillas <[email-masked]>
Sent: Sunday, July 5, 2020 10:22 AM
To: Jeno Serenio <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>; Mylyn Vega <[email-masked]>; customer care <[email-masked]>; Samiya Sheikh <[email-masked]>; Returns.fc <[email-masked]>; Denmark A <[email-masked]>
Subject: Re: SO #100113121_2 // MD-912733

Hello Team,

Good morning!

May we have an update on this please?

Customer called in to follow up.

Thank you .

On Wed, 1 Jul 2020 at 12:49, Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

   Kindly note the attached invoice and the serial no.

The Item doesn't work at all- no power.

Regards

On Mon, Jun 29, 2020 at 3:24 PM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Dear Yaseen,

Good afternoon.

We are sorry to hear this issue.

Grateful if you could send me the below details:

1. Copy of your customer receipt.
2. Serial and batch number of the Babycook – you may find it under the machine’s base. See picture below encircled in red.

3. Video of the issues your customer are experiencing.

We look forward to hearing from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 29, 2020 12:44 PM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>; Priya Ramasamy <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: SO #100113121_2 // MD-912733

Hi Team,

Hope you are doing well

Please note that the customer purchased the below product on 29.02.2020

Beaba - Babycook Neo Food Processor - Eucalyptus // MD-912733

The product stopped working today and the customer located in KSA

Kindly check and advise if the warranty covers the product

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE