Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Wendell Peji <[email-masked]>, customer care <[email-masked]>, Support <[email-masked]>, Amir <[email-masked]>, Sales <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 5 Jul 2020 11:01:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We are issuing customer a replacement as a customer  cannot wait
Please update CRa once received

Regards,
Alina

On Sat, Jul 4, 2020 at 3:27 PM Denmark A <[email-masked]> wrote:

> Dear Wendell,
>
> Please find the attached VRA copy for your reference and issue us a
> credit note.
>
>
>
> Regards,
>
> Den mark
>
> On Sat, Jul 4, 2020 at 1:34 PM Wendell Peji <[email-masked]>
> wrote:
>
>> HI Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>> Could you please forward your location so I could pass to our driver?
>>
>>
>>
>> Thank you.
>>
>> Warm Regards,
>>
>> *Wendell*
>>
>> BISSELL Service Coordinator
>> [email-masked]
>>
>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>
>>  <https://htmlsig.com/t/000001ET4ZNB>
>>
>> *Ridge Household Trading LLC*
>> +971 6 538 6169
>> Warehouse 10 & 11, Industrial Area 13
>> Sharjah, UAE | PO Box 81202
>> www.ridgegroupme.com
>>
>>
>>
>> This message is confidential. It may also be privileged or otherwise
>> protected by work product immunity or other legal rules. If you have
>> received it by mistake, please let us know by e-mail reply and delete it
>> from your system; you may not copy this message or disclose its contents to
>> anyone. Please send us by fax any message containing deadlines as incoming
>> e-mails are not screened for response deadlines. The integrity and security
>> of this message cannot be guaranteed on the Internet.
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, July 4, 2020 9:10 AM
>> *To:* Wendell Peji <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Support <
>> [email-masked]>; Amir <[email-masked]>; Sales <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>> Pet Hair Eraser Turbo // Damaged
>>
>>
>>
>> Dear Wendell,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 2, 2020 at 8:55 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> Hello Wendell,
>>
>>
>>
>> Any update please?
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Tue, Jun 30, 2020 at 4:24 PM Wendell Peji <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Good afternoon.
>>
>> New spare part is coming this week, maximum Thursday. Once received, we
>> will deliver the spare part to your location.
>>
>>
>>
>> Please bear with us until then.
>>
>>
>>
>> Thank you.
>>
>> Warm Regards,
>>
>> *Wendell*
>>
>> BISSELL Service Coordinator
>> [email-masked]
>>
>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>
>> <https://htmlsig.com/t/000001ET4ZNB>
>> <https://htmlsig.com/t/000001ET4ZNB> <https://htmlsig.com/t/000001ET4ZNB>
>>
>> *Ridge Household Trading LLC*
>> +971 6 538 6169
>> Warehouse 10 & 11, Industrial Area 13
>> Sharjah, UAE | PO Box 81202
>> www.ridgegroupme.com
>>
>>
>>
>> This message is confidential. It may also be privileged or otherwise
>> protected by work product immunity or other legal rules. If you have
>> received it by mistake, please let us know by e-mail reply and delete it
>> from your system; you may not copy this message or disclose its contents to
>> anyone. Please send us by fax any message containing deadlines as incoming
>> e-mails are not screened for response deadlines. The integrity and security
>> of this message cannot be guaranteed on the Internet.
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 4:19 PM
>> *To:* Wendell Peji <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Support <
>> [email-masked]>; [email-masked]; Amir <
>> [email-masked]>; Sales <[email-masked]>
>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>> Pet Hair Eraser Turbo // Damaged
>>
>>
>>
>> Dear Wendell,
>>
>>
>>
>> Update us please and deliver replacement.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jun 28, 2020 at 9:58 AM Wendell Peji <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Good morning.
>>
>> May we assist you by replacing the handle of the machine from our side so
>> we could close this issue in fast manner.
>>
>>
>>
>> Please advise when did the customer purchased and received the unit?
>>
>> Kindly advise also where would you like to receive the replacement handle.
>>
>>
>>
>> Thank you.
>>
>> Warm Regards,
>>
>> *Wendell*
>>
>> BISSELL Service Coordinator
>> [email-masked]
>>
>> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>>
>> <https://htmlsig.com/t/000001ET4ZNB>
>> <https://htmlsig.com/t/000001ET4ZNB> <https://htmlsig.com/t/000001ET4ZNB>
>>
>> *Ridge Household Trading LLC*
>> +971 6 538 6169
>> Warehouse 10 & 11, Industrial Area 13
>> Sharjah, UAE | PO Box 81202
>> www.ridgegroupme.com
>>
>>
>>
>> This message is confidential. It may also be privileged or otherwise
>> protected by work product immunity or other legal rules. If you have
>> received it by mistake, please let us know by e-mail reply and delete it
>> from your system; you may not copy this message or disclose its contents to
>> anyone. Please send us by fax any message containing deadlines as incoming
>> e-mails are not screened for response deadlines. The integrity and security
>> of this message cannot be guaranteed on the Internet.
>>
>>
>>
>> *From:* Sales <[email-masked]>
>> *Sent:* Sunday, June 28, 2020 9:49 AM
>> *To:* Wendell Peji <[email-masked]>
>> *Cc:* Support <[email-masked]>
>> *Subject:* FW: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>> Pet Hair Eraser Turbo // Damaged
>>
>>
>>
>> FYR.
>>
>>
>>
>> Thanks & Best regards,
>>
>> Anas Elhadi
>>
>> *RIDGE Household Trading LLC*
>>
>> *P.O. Box 81202*
>>
>> *Industrial Area#13*
>>
>> *Sharjah, United Arab Emirates*
>>
>> *Tel: +971-6-5386169*
>>
>> *Mob: +971-52-6066180*
>>
>>
>>
>> The information contained in this electronic message and any attachments
>> are intended for specific individuals or entities, and may be confidential,
>> proprietary or privileged. If you are not the intended recipient, please
>> notify the sender immediately, delete this message and do not disclose,
>> distribute or copy it to any third party or otherwise use this message. The
>> content Electronic messages are not secure or error free and may contain
>> viruses or may be delayed, and the sender is not liable for any of these
>> occurrences.
>>
>>
>>
>> *From:* Mohamed Magdy <[email-masked]>
>> *Sent:* Sunday, June 28, 2020 9:39 AM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* Amir <[email-masked]>; Sales <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Samran Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
>> Pet Hair Eraser Turbo // Damaged
>>
>>
>>
>> @Vendor....Please if the we didnt receive the reply from your end we will
>> accept the item and you need to provide us with a credit note
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jun 22, 2020 at 8:10 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please respond.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jun 21, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:received_damaged_not_as_new
>> Comments :Broken piece
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>>