Subject: Re: PLS DO NOT SHIP - 600909445
From: Hyacinth Joyce <[email-masked]>
To: Naib Khan <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 5 Jul 2020 11:01:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called to follow up.

Do we have an update? is the shipment returned/received?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 4 Jul 2020 at 11:24, Naib Khan <[email-masked]> wrote:

> anyupdate
>
> Regards.
> Naib
>
>
> On Thu, 2 Jul 2020 at 14:33, Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Customer is following up on the new order. @ae.mumzworld
>> <[email-masked]>  please confirm having this returned to the
>> warehouse
>>
>> thanks
>> @ae.mumzworld <[email-masked]>
>>
>>
>> On Thu, Jul 2, 2020 at 11:40 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> +ae.mumzworld <[email-masked]> Khalid
>>>
>>> Please return the shipment to us.
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>> On Thu, Jul 2, 2020 at 9:21 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ronald,
>>>>
>>>> Is the above order already been shipped? If so, please cancel the
>>>> shipment as it should only be delivered here in Dubai. As per the customer,
>>>> the billing address is in Oman but they are not sure why the delivery
>>>> address is also the same.
>>>>
>>>> Please advise once canceled to create a new order. The ticket has been
>>>> raised as well
>>>>
>>>> Ticket ‭#1165620‬
>>>> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1165620>
>>>>
>>>> Awaiting your response. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>> --
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>>
>