Subject: Re: 600836287 // RESHIP // PAID
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, [email-masked], Angeli Fontillas <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Pankaj Mahey <[email-masked]>, Radwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Sun, 5 Jul 2020 09:47:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again to follow up.

She confirmed that she has received the delivery yesterday however it has a
missing part. The customer received the bowl without the mixer/machine.

Please see the below image for your reference. The one highlighted in red
is missing.

Kindly check and update ASAP. The customer is furious about this.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]> wrote:

> @[email-masked] <[email-masked]>  Please make sure to
> deliver the order ASAP.
>
>
> Regards
> Mostafa Saad
>
>
>
> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Please get this item delivered immediately today.
>>
>> Pankaj please share the number of the driver ASAP.  This customer is so
>> angry now. Please assist!
>>
>> @Eugene Mugisa <[email-masked]>
>> please help
>> Thanks
>>
>>
>>
>> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Tea,.
>>>
>>> Customer called in again, please ensure the delivery today without fail.
>>>
>>> Thank you.
>>>
>>> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Dear LAst Mile team,
>>>>
>>>> Please make sure this  will be delivered this morning.  Customer has
>>>> been following twice everyday.
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi All,
>>>>> Was this reshipped ? please share the shipping details so we can
>>>>> contact the courier.
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please advise as the cust is again following it up.  This has to be
>>>>>> done today.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> The customer is following up, has this been reshipped?
>>>>>>>
>>>>>>> Who is the courier? Please ensure the delivery today.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mostafa,
>>>>>>>>
>>>>>>>> Please reship the package to the below address.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>