Subject: Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
From: Johannes Jade Pabeca <[email-masked]>
To: Shajeeb <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Sun, 5 Jul 2020 09:39:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shajeeb,

Thank you for your reply.

Is Ronald's previous reply would suffice?

On Sun, Jul 5, 2020 at 9:27 AM Shajeeb <[email-masked]> wrote:

> Hi JJ,
>
>
>
> Please ensure the lost order informed the courier to compensate, if not
> need to send a mail informing the order consider as lost so we can charge
> them.
>
> One the above done, tracker need to updated and informed Finance for the
> same, Sagar will approve to raise CRA if all the said process completed.
>
>
>
> *Shajeeb*
>
> Accountant
>
> *P* +971 4 245 1366      * E* [email-masked]
>
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>
>
>
> *From:* Johannes Jade Pabeca <[email-masked]>
> *Sent:* Sunday, July 5, 2020 9:11 AM
> *To:* Ronald Gaviola <[email-masked]>; Sagar Khawani <
> [email-masked]>; Shajeeb Cheriyath <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Zubair Wahid <
> [email-masked]>; customer care <[email-masked]>; Hussain
> Firoz Miyagamwala <[email-masked]>
> *Subject:* Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
>
>
>
> Hi Shajeeb,
>
>
>
> FYi above lost shipment/item is logged in your lost damaged tracker.
>
>
>
> Pls advise who will crate the CRA  for refund purposes.
>
>
>
> Best Regards
>
>
>
> On Thu, Jul 2, 2020 at 9:02 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Noted with thanks Ronald.
>
>
>
> @Sagar Khawani <[email-masked]> ,  For your approval.
>
>
>
> Item lost/missing by courier- NAQEL ROAD 70786629
>
>
>
> Order:100129097
>
> Order date: April 5
>
> Item:  TC-SI-95021A
>
> Amount: AED 158.97
>
>
>
> Pls advise then who will create CRA so I can escalate a refund request.
>
>
>
> BR
>
>
>
>
>
> On Thu, Jul 2, 2020 at 8:40 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Johannes,
>
>
>
> Definitely yes. All considered lost packages are being charged back to the
> courier company.
>
>
>
> Who will I chase for CRA for refund purposes, is it Hussain still? -
> Check with Sagar first for approval then go ahead for CRA creation as usual.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jul 2, 2020 at 8:35 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Ronald,
>
>
>
> Will this be charged against NAQEL?
>
>
>
> Who will I chase for CRA for refund purposes, is it Hussain still?
>
>
>
> BR
>
>
>
>
>
> On Wed, Jul 1, 2020 at 11:46 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Noted with thanks.
>
>
>
> On Wed, Jul 1, 2020 at 10:19 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Johannes,
>
>
>
> The other part of the shipment was left with Naqel. And will be considered
> as lost.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Tue, Jun 30, 2020 at 3:45 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Any update on this?
>
>
>
> On Mon, Jun 29, 2020 at 4:59 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> + @Ronald Gaviola <[email-masked]>
>
>
>
> Please check and revert
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Johannes Jade Pabeca <[email-masked]>
> *Sent:* Monday, June 29, 2020 4:56 PM
> *To:* Eugene Mugisa <[email-masked]>; Zubair Wahid <
> [email-masked]>
> *Cc:* Customer Care Team <[email-masked]>; Hussain Firoz
> Miyagamwala <[email-masked]>
> *Subject:* Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
>
>
>
> Hi Eugene and Zubair, any feedback on this?
>
>
>
> Thank you
>
>
>
> On Mon, Jun 29, 2020 at 10:33 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Eugene/ Zabir,
>
>
>
> Please confirm how many boxes were reallocated to SAEE for this order?
>
>
>
> Customer did not receive 1 item - SKU - TC-SI-95021A // Item no: 1108307
>
>
>
> LFS shows it was supposed to be on a second box when it was initially
> allocated to NAQEL
>
>
>
> Hope to hear from you soon.
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>

-- 
*Johannes Jade *